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<p class="MsoNormal">I believe you need to apply the link resolver custom link in EBSCOadmin > Customize Services > [your bsi profile] > Linking > Custom Links. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:15.6pt;background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#333333;mso-ligatures:standardcontextual">Electronically yours,<br>
</span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#0066CC;mso-ligatures:standardcontextual">Kris Ann Hudson</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual"> </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;background:white;mso-ligatures:standardcontextual">(they/she)</span><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual"><br>
</span><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual">Electronic Resources & Collections Assessment Librarian</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual"><br>
<span style="background:white">Collections & Acquisitions Department<br>
University Libraries</span></span><span style="font-size:10.5pt;font-family:Roboto;color:#212529;mso-ligatures:standardcontextual"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;background:white;mso-ligatures:standardcontextual">Miller Nichols Library, 308D<br>
</span><u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;background:white;mso-ligatures:standardcontextual"><a href="http://library.umkc.edu/"><span style="color:#0066CC">library.umkc.edu</span></a><br>
</span></u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#555555;mso-ligatures:standardcontextual">Phone:
</span><u><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#0066CC;mso-ligatures:standardcontextual">(816) 235-6470</span></u><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:15.6pt;background:white"><span style="color:black"><a href="http://www.umkc.edu/"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#007BFF;text-decoration:none"><img border="0" width="98" height="42" style="width:1.0208in;height:.4375in" id="x_x_x_x_x_Picture_x0020_1" src="cid:image001.png@01DBF707.DF166460" alt="UMKC Logo"></span></a></span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 16, 2025 6:45 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] EBSCO new UI for BSI and link resolver problem<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFC7CE"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C0006">WARNING:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This message
has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Everyone<o:p></o:p></p>
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<p class="MsoNormal">We recently moved to the EBSCO new UI.<o:p></o:p></p>
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<p class="MsoNormal">We decided to go with the new BSI interface (BSC and Business Premier) as well.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Today, we realized that the link resolver is not appearing for no full text articles on the BSI profile. Results simply do not have any linking options.<o:p></o:p></p>
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<p class="MsoNormal">Our other 60+ EBSCO databases (on the ehost profile) are working fine, displaying the link resolver option. To be clear, we do not use EBSCO discovery service. We are on Primo VE. <o:p></o:p></p>
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<p class="MsoNormal">We opened a support case with EBSCO. I can confirm that other libraries in our CSU system are also experiencing this problem, so, I want to draw it to your attention, wondering if you are also seeing this.<o:p></o:p></p>
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<p class="MsoNormal">Here are images showing what I mean.<o:p></o:p></p>
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<p class="MsoNormal">BSI interface: no linking option<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Academic Search Complete: linking option<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#0B5394">Christine Holmes, MLIS<br>
Electronic Resources & Discovery Analyst</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">Dr. Martin Luther King, Jr. Library | </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666">San José State University</span><o:p></o:p></p>
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<p class="MsoNormal"><u><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1967D2"><a href="https://library.sjsu.edu/prf.php?id=58fe55ae-7cdb-11ed-9922-0ad758b798c3" target="_blank">https://library.sjsu.edu/prf.php?id=58fe55ae-7cdb-11ed-9922-0ad758b798c3</a></span></u><o:p></o:p></p>
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