[Eril-l] [EXTERNAL] 'session expired' message on ProQuest Ebook Central

[Electronic Resources in Libraries discussion list]

I just tested in Firefox, and didn’t get the error.  I’m curious, though.  What authentication method do you use?  And how are you linking?

Linda

Linda J. Fox
Electronic Resources and Acquisitions Associate
(816) 235-5290
foxlj at umkc.edu<mailto:foxlj at umkc.edu>

University of Missouri - Kansas City
Miller Nichols Library
Electronic Resources & Acquisitions
800 E 51st Street
Kansas City, MO  64110
https://library.umkc.edu<https://library.umkc.edu/>


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, July 17, 2025 8:42 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXTERNAL] 'session expired' message on ProQuest Ebook Central

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Hi there,

I just tested ours and goodness yes, we are seeing that issue...... this happened to me in Chrome :(

[cid:image001.png at 01DBF6F7.7A4D8FA0]


Erika Boardman, UNC Charlotte

On Thu, Jul 17, 2025 at 9:30 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
[Caution: Email from External Sender. Do not click or open links or attachments unless you know this sender.]

Is anyone else encountering this behavior on Proquest’s Ebook Central? Two users in two days have gotten a popup when using the ”Read Online” function, that says, "Your session has expired, please refresh this page, search again or sign-in again." But then it doesn't allow the user to access the content, regardless. Both users had it happen in Firefox, and one had it happen again in Chrome but not in Edge. I wasn’t able to reproduce the error.

Heather Dungey (she/her)
Electronic Resources Management Librarian
University at Buffalo
134 Lockwood Library, Buffalo, NY 14260-2210
Phone: (716) 645-7743
hldungey at buffalo.edu<mailto:hldungey at buffalo.edu>

The University at Buffalo is located in the territory of the Seneca Nation,
a member of the Haudenosaunee Confederacy.


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