<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Hi Toby,</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">I actually didn't consider that, so it was a good idea to check! Unfortunately, it looks like the encoding is perfectly fine with our Target URLs :(</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Jul 16, 2025 at 9:08 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8377311155335992996">
<div dir="ltr">[<strong><font color="red">Caution</font></strong>: Email from External Sender. Do not click or open links or attachments unless you know this sender.]<br>
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Inconsistent access sounds like an encoding issue with the target link. Does your URl include encoding such as <a href="https://go.openathens.net/redirector/yourschool.edu?url=https%3A%2F%2FYourT&FLink.com" target="_blank">https://go.openathens.net/redirector/yourschool.edu?url=https%3A%2F%2FYourT&FLink.com</a></div>
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If instead you have <a href="https://go.openathens.net/redirector/yourschool.edu?url=https://YourT&FLink.com" target="_blank">https://go.openathens.net/redirector/yourschool.edu?url=https://YourT&FLink.com</a>, access could be unstable.</div>
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My apologies if you've already considered this.</div>
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Toby</div>
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<span style="font-family:Aptos,sans-serif;font-size:11pt;color:rgb(0,35,65)"><b>TOBY PETERSON</b></span></p>
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<span style="font-family:Aptos,sans-serif;font-size:9pt;color:rgb(0,35,65)"><i>Library Director</i></span></p>
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<span style="font-family:Aptos,sans-serif;font-size:9pt;color:rgb(0,35,65)"><b>HOOD COLLEGE</b></span></p>
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<span style="font-family:Aptos,sans-serif;font-size:9pt;color:rgb(0,35,65)">401 Rosemont Ave., Frederick, MD 21701</span></p>
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<span style="font-family:Aptos,sans-serif;font-size:9pt;color:rgb(0,35,65)">Office 301-696-3934</span></p>
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<span style="font-family:Aptos,sans-serif;font-size:9pt;color:rgb(0,35,65)">Email
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<b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, July 16, 2025 8:16 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Taylor & Francis eBooks - Error Messages for Random Users</div>
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<div style="direction:ltr;font-family:tahoma,sans-serif">Hi,</div>
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<div style="direction:ltr;font-family:tahoma,sans-serif">I <i>really </i>need to find out if anyone else has experienced this, but we've been having a random eBook issue with Taylor & Francis content. When users (including myself) attempt to download the
eBook or a Chapter, the page begins to load and then results in a "Sorry, Page Not Found" message:</div>
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<div style="direction:ltr;font-family:tahoma,sans-serif"><img size="51245" height="233" width="542" style="width: 542px; height: 233px;" alt="image.png" src="cid:ii_198136d54f8cb971f161"></div>
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<div style="direction:ltr;font-family:tahoma,sans-serif">I know it's not a proxy issue (we use OpenAthens). It also doesn't appear to be a browser issue as this happens across every browser — but the strangest part is it does
<b>not </b>happen to everyone! It's just random people at random moments. For example, I couldn't download content from a book for 2 weeks — then, suddenly I COULD download the content... but that only lasted a week before I started getting the "Sorry, Page
Not Found" message.<br>
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<div style="direction:ltr;font-family:tahoma,sans-serif">I've been trying to work with Taylor & Francis on this since late May and I'm getting nervous. We use many T&F eBooks for Courses... I haven't seen anyone else bring this up, but has this happened
(at all) to anyone? I ONLY found that this was an issue because of users reporting access issues for T&F content...</div>
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<div style="direction:ltr;font-family:tahoma,sans-serif">Erika</div>
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<div style="direction:ltr"><span style="font-family:OpenSansBold,Arial,sans-serif;color:rgb(51,51,51)"><b>Erika Boardman, MLIS
</b></span><span style="font-family:"Open Sans",Arial,sans-serif;color:rgb(51,51,51)">| Electronic Resources Management Librarian</span><br>
<span style="font-family:"Open Sans",Arial,sans-serif;color:rgb(51,51,51)">UNC Charlotte | J. Murrey Atkins Library - Collection Services</span><br>
<span style="font-family:"Open Sans",Arial,sans-serif;color:rgb(51,51,51)">9201 University City Blvd. | Charlotte, NC 28223</span><br>
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<a id="m_6778065152737905331OWA8dbcbce7-5071-d6c7-1984-7b62c818b357" href="http://library.charlotte.edu" target="_blank">
library.charlotte.edu</a></span><br>
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