[Eril-l] [EXTERNAL] Re: Cloudflare errors with EZProxy - Update - Access Working again!

Tue Aug 12 11:31:25 PDT 2025

Thank you so much Jen!

This gives me an idea of how to start.

Vickie

Vickie L. Kline *(she/they, mx)*
Systems Librarian, Associate Professor
Schmidt Library
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On Tue, Aug 12, 2025 at 1:58 PM Jen Bolmarcich <jbolmarcich at mtholyoke.edu>
wrote:

> Hi everyone,
>
> Our access seems to be working again for all the affected publisher sites
> except for the American Physical Society (pubs.aps.org) Physical Review
> Journals.
>
> As I'd hoped, access seems to have been restored across multiple sites at
> once.
>
> Thanks all!
> Jen Bolmarcich
>
> On Tue, Aug 12, 2025 at 12:42 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Hi Vickie-
>>
>> Here at Mount Holyoke, we've been contacting publishers directly, but I'm
>> now including in my support request that this issue may be
>> Silverchair-related and that multiple publishers and multiple customers are
>> being affected.
>>
>> In brief, Silverchair provides website technical management and hosting
>> technology for publishing online journals as a service to publishers and
>> academic societies. Right now, it seems like security configuration changes
>> by Silverchair are affecting Silverchair's hosted publisher sites.
>>
>> Without an e-resources person, it's not a surprise that you don't have
>> the time to contact publishers individually. Because this is a widespread
>> issue, it hopefully also means that it will be resolved for everyone at the
>> same time as well.
>>
>> You may want to consider just contacting your highest-demand platforms,
>> or even just letting your community know that on-campus access (and VPN if
>> you have that available) can be a workaround for the moment (as direct IP
>> access doesn't seem to be affected), and that this is a broader problem at
>> other schools as well.
>>
>> Best,
>> Jen Bolmarcich
>>
>> *reply chain abbreviated
>> On Tue, Aug 12, 2025 at 11:40 AM Electronic Resources in Libraries
>> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>>
>>> Dom and Jen,  I'm not as familiar with the Silverchair issue.    Is it
>>> possible to contact them directly or do we need to go through each
>>> publisher?    Are these publishers that can be added to IPregistery?   I'm
>>> not as familiar with dealing with individual publishers, we lost our
>>> electronic resources position.  :(
>>>
>>> Thanks!
>>>
>>> Vickie
>>>
>> ---
>> Jen Bolmarcich
>> Pronouns <https://www.mypronouns.org/what-and-why/>: she/her
>> Discovery and Systems Librarian
>> Mount Holyoke College
>> mhc-e-resources-g at mtholyoke.edu
>> _______________________________________________
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>> Eril-l at lists.eril-l.org
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>
>>
>
> --
> Jen Bolmarcich
> Pronouns <https://www.mypronouns.org/what-and-why/>: she/her
> Discovery and Systems Librarian
> Mount Holyoke College
> jbolmarcich at mtholyoke.edu
> 1-413-538-2438
>

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