[Eril-l] [EXTERNAL] Re: Cloudflare errors with EZProxy - Update - Access Working again!

[Electronic Resources in Libraries discussion list]

Hi everyone,

Our access seems to be working again for all the affected publisher sites
except for the American Physical Society (pubs.aps.org) Physical Review
Journals.

As I'd hoped, access seems to have been restored across multiple sites at
once.

Thanks all!
Jen Bolmarcich

On Tue, Aug 12, 2025 at 12:42 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hi Vickie-
>
> Here at Mount Holyoke, we've been contacting publishers directly, but I'm
> now including in my support request that this issue may be
> Silverchair-related and that multiple publishers and multiple customers are
> being affected.
>
> In brief, Silverchair provides website technical management and hosting
> technology for publishing online journals as a service to publishers and
> academic societies. Right now, it seems like security configuration changes
> by Silverchair are affecting Silverchair's hosted publisher sites.
>
> Without an e-resources person, it's not a surprise that you don't have the
> time to contact publishers individually. Because this is a widespread
> issue, it hopefully also means that it will be resolved for everyone at the
> same time as well.
>
> You may want to consider just contacting your highest-demand platforms, or
> even just letting your community know that on-campus access (and VPN if you
> have that available) can be a workaround for the moment (as direct IP
> access doesn't seem to be affected), and that this is a broader problem at
> other schools as well.
>
> Best,
> Jen Bolmarcich
>
> *reply chain abbreviated
> On Tue, Aug 12, 2025 at 11:40 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Dom and Jen,  I'm not as familiar with the Silverchair issue.    Is it
>> possible to contact them directly or do we need to go through each
>> publisher?    Are these publishers that can be added to IPregistery?   I'm
>> not as familiar with dealing with individual publishers, we lost our
>> electronic resources position.  :(
>>
>> Thanks!
>>
>> Vickie
>>
> ---
> Jen Bolmarcich
> Pronouns <https://www.mypronouns.org/what-and-why/>: she/her
> Discovery and Systems Librarian
> Mount Holyoke College
> mhc-e-resources-g at mtholyoke.edu
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
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>


-- 
Jen Bolmarcich
Pronouns <https://www.mypronouns.org/what-and-why/>: she/her
Discovery and Systems Librarian
Mount Holyoke College
jbolmarcich at mtholyoke.edu
1-413-538-2438
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