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No, Wiley hasn't responded yet, but it's good to know we're not the only ones seeing this.</div>
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Thanks,</div>
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Shelby</div>
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<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;">___</span></p>
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<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; background: white;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);" class="ContentPasted0">Shelby Stuart, MSI (she/hers)</span><o:p class="ContentPasted0"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"> </span></o:p></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; background: white;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);" class="ContentPasted0">Electronic Resources Librarian</span><o:p class="ContentPasted0"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"> </span></o:p></p>
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Cleveland Clinic</span><o:p class="ContentPasted0"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"> </span></o:p></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; background: white;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);" class="ContentPasted0">9211 Euclid Ave JJS3, Cleveland,
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<p style="margin: 0in 0in 0.0001pt; font-size: 11pt; background: white;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);" class="ContentPasted0">216-445-7334</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Tuesday, October 17, 2023 8:28 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXT] Cochrane Library: citation export problem?</font>
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Shelby, </div>
<div> Have you received any updates to your ticket with Wiley?</div>
<div> [University of Michigan is also experiencing the same issue.]</div>
<div><br>
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<div>Best</div>
<div>Kelly Price</div>
<div>Taubman Health Sciences Library</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Mon, Oct 16, 2023 at 3:28 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<br>
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Hi Ranti,</div>
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We're seeing the same thing here at Cleveland Clinic, for on campus users. I haven't had a chance to test with EZproxy. I submitted a support ticket to Wiley earlier today.</div>
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Best,</div>
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Shelby</div>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">___</span></p>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span></p>
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</p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; color:rgb(32,31,30)">Shelby Stuart, MSI (she/hers)</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; color:rgb(32,31,30)">Electronic Resources Librarian</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; color:rgb(32,31,30)">Floyd D. Loop Alumni Library, Cleveland Clinic</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; color:rgb(32,31,30)">9211 Euclid Ave JJS3, Cleveland, OH 44195</span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> </span><u></u></p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="color:rgb(32,31,30)"><a><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">stuarts3@ccf.org</span></a></span><u></u><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"> (</span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif"><i>email
is the best way to reach me</i></span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">)</span><u></u></p>
<p style="margin:0in 0in 0.0001pt; font-size:11pt; background:white"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; color:rgb(32,31,30)">216-445-7334</span></p>
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<div id="x_m_-2549471223797223016m_-2111031638508685406divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Monday, October 16, 2023 2:54 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [EXT] [Eril-l] Cochrane Library: citation export problem?</font>
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<br>
Hi All,<br>
<br>
If you subscribe to the Cochrane Library, could you please see if you can<br>
export the citations, with and without ezproxy access?<br>
<br>
We're seeing either a running circle and nothing happened, or a failed<br>
message (screenshots attached). I first thought it was due to the EZProxy<br>
setting, but when I tested the citation export while on-campus, I still see<br>
the same error. <br>
<br>
I'm curious if this is a widespread problem or only happens at my<br>
institution.<br>
<br>
Thank you.<br>
<br>
<br>
ranti.<br>
--<br>
Ranti Junus, Systems/E-resources Librarian<br>
Michigan State University Libraries<br>
East Lansing, MI 48824<br>
<br>
<br>
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Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Visit us online at
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<br><p class="MsoNormal"><font size="5" color="green"><span style="font-size:18.0pt;color:green"></span></font><font size="2" color="navy" face="Calibri"><span style="font-size:10.0pt;font-family:Calibri;color:navy"> </span></font><font size="1" color="green" face="Arial"><span style="font-size:7.0pt;font-family:Arial;color:green">Please consider the environment before printing this e-mail</span></font></p>Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Visit us online at <a href="http://www.clevelandclinic.org" target="_blank">http://www.clevelandclinic.org</a> for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you.</body></html>