[Eril-l] Kanopy?

[Arndt,Theresa]

Kanopy is working okay for us on campus.  So either they fixed the problem in the last half-hour, or it's not affecting all customers.


Theresa Arndt
Assoc. Director for Library Resources & Administration
Dickinson College
Carlisle, PA 17013
Office/voicemail:  (717) 245-1750
arndtt at dickinson.edu
she/her/hers
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Bill Kelm <bkelm at willamette.edu>
Sent: Thursday, March 2, 2023 12:54 PM
To: Daniel Michniewicz <daniel.michniewicz at senecacollege.ca>
Cc: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Kanopy?

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Daniel,

  I just opened a support case with them yesterday on this topic.

Bill K.

On Thu, Mar 2, 2023 at 9:53 AM Daniel Michniewicz <daniel.michniewicz at senecacollege.ca<mailto:daniel.michniewicz at senecacollege.ca>> wrote:

Hello ERIL.



Are any academic libraries who have Kanopy currently experiencing problems viewing films on-campus? We can get into the platform and click into titles, but then you just get a never-ending spinning orange circle as the film tries to load. Not sure how this could be, but it does not seem to be an issue for us off-campus.



Dan



--



Dan Michniewicz

Digital Resources Librarian

Seneca College of Applied Arts and Technology

daniel.michniewicz at senecacollege.ca<mailto:daniel.michniewicz at senecacollege.ca>



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