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Kanopy is working okay for us on campus. So either they fixed the problem in the last half-hour, or it's not affecting all customers.<br>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 12pt;">Theresa Arndt</span></div>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 12pt;">Assoc. Director for Library Resources & Administration</span></div>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 12pt;"></span><span style="color: rgb(0, 0, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt;">Dickinson College</span><br>
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<span style="color: rgb(0, 0, 0); font-family: "Times New Roman", Times, serif; font-size: 12pt;">she/her/hers</span><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Bill Kelm <bkelm@willamette.edu><br>
<b>Sent:</b> Thursday, March 2, 2023 12:54 PM<br>
<b>To:</b> Daniel Michniewicz <daniel.michniewicz@senecacollege.ca><br>
<b>Cc:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Kanopy?</font>
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<div class="x_gmail_default" style="font-family:tahoma,sans-serif">Daniel,</div>
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<div class="x_gmail_default" style="font-family:tahoma,sans-serif"> I just opened a support case with them yesterday on this topic.</div>
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<div class="x_gmail_default" style="font-family:tahoma,sans-serif">Bill K.<br>
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<div dir="ltr" class="x_gmail_attr">On Thu, Mar 2, 2023 at 9:53 AM Daniel Michniewicz <<a href="mailto:daniel.michniewicz@senecacollege.ca">daniel.michniewicz@senecacollege.ca</a>> wrote:<br>
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<p class="x_MsoNormal">Hello ERIL.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Are any academic libraries who have Kanopy currently experiencing problems viewing films on-campus? We can get into the platform and click into titles, but then you just get a never-ending spinning orange circle as the film tries to load.
Not sure how this could be, but it does not seem to be an issue for us off-campus.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Dan<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal"><span>--<u></u><u></u></span></p>
<p class="x_MsoNormal"><span><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span>Dan Michniewicz<u></u><u></u></span></p>
<p class="x_MsoNormal"><span>Digital Resources Librarian<u></u><u></u></span></p>
<p class="x_MsoNormal"><span>Seneca College of Applied Arts and Technology<u></u><u></u></span></p>
<p class="x_MsoNormal"><span><a href="mailto:daniel.michniewicz@senecacollege.ca" target="_blank">daniel.michniewicz@senecacollege.ca</a><u></u><u></u></span></p>
<p class="x_MsoNormal"><span><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span><img id="x_m_5598507176281104365Picture_x0020_1" width="200" height="24" border="0" style="width:2.0833in; height:0.25in" data-outlook-trace="F:1|T:1" src="cid:186a37593214cdccc1"><u></u><u></u></span></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
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<div dir="ltr"><span style="color:rgb(0,0,0); font-style:normal; font-variant:normal; font-weight:normal; letter-spacing:normal; line-height:normal; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; font-size:small"><font face="tahoma, sans-serif"><b>Bill
G. Kelm</b> <b>- Systems Librarian</b><br>
Mark O. Hatfield Library</font></span>
<div dir="ltr"><span style="line-height:normal; text-indent:0px"><font face="tahoma, sans-serif"><font size="2" color="#000000">Book a time with me:
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcalendly.com%2Fbkelm%2F30min&data=05%7C01%7Carndtt%40dickinson.edu%7C98b0f932ef1e4bdc0f0408db1b481280%7C6232b05576b94c139b88b562ae7db6fb%7C0%7C0%7C638133768594021301%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=tkgMyYC5%2FPcMwWn3SL9U7Ldx0%2BEztSLw4JiqXX0fRS8%3D&reserved=0" originalsrc="https://calendly.com/bkelm/30min" shash="Qqo3zo41ESAomntCB6wYdvTWhg4pHfI8gWbuPDvYN2Nt6VAhDpunBFwScDk6M490USE5LmqSn37DpHWy0GOmn4gRR4VkGkLkoJD0CCQS29cnif7svUEWW5NQxWiSMkDrm9FFAhIi0JUzuXmnSdkrDvLAtFos4mcSd9XqB1SYu5A=" target="_blank">
https://calendly.com/bkelm/30min</a></font><br>
<font size="2" color="#000000">Pronouns: he/him/his</font></font></span></div>
<div dir="ltr"><span style="line-height:normal; text-indent:0px"><span style="color:rgb(0,0,0); font-family:tahoma,sans-serif">Office Phone: 503-375-5332
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