[Eril-l] Puzzling remote authentication problem

[Electronic Resources in Libraries discussion list]

If you try to open an online resource and get the error message File
missing: docs/suspend.htm, it means you have exceeded the maximum amount of
data allowed to be downloaded through the proxy server. This can happen if
you download image-rich files or other large documents.

Try having him download fewer articles at a time and see if that works.

Anne Nolan
--
Anne Cerstvik Nolan, MLS | Head, Collection Strategies for Licensing and
Assessment | Brown University Library
My pronouns are she/her/hers. Here’s why I’m telling you this
<https://urldefense.proofpoint.com/v2/url?u=https-3A__medium.com_-40mrsexsmith_dear-2Dcis-2Dpeople-2Dwho-2Dput-2Dyour-2Dpronouns-2Don-2Dyour-2Dhello-2Dmy-2Dname-2Dis-2Dnametags-2D78c047ed7af1&d=DwMFAg&c=WO-RGvefibhHBZq3fL85hQ&r=_DbFLL68GZb4TWFKnIjqerfj-eBw9xAGVP3nee407NQ&m=uQLe5J1u6PPBoYMHXJqlIgpIIhO5I0qHffZXVnPqgdk&s=8DujmyozbxtARYqd0Tx1XN-4gfz73pkaLO44n-YUibY&e=>
.



On Mon, Jul 24, 2023 at 11:47 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Do you have a hosted EZproxy server?  If so, that sounds like OCLC
> suspended the account for some reason, so you might try contacting them.
>
> ~Courtney F.
>
>
> On Mon, Jul 24, 2023 at 10:27 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
>> Good morning-
>>
>> I have a faculty member who is having trouble using library resources
>> remotely, and I have exhausted pretty much everything in my toolkit to
>> resolve the problem. This person consistently gets an error message that
>> says "File missing: docs/suspend.htm" after entering his credentials when
>> trying to access something via a proxied link. This behavior persists
>> across different browsers and devices, and happens regardless of what
>> platform he tries to use. Even more curious, he cannot access any library
>> resources when using the campus VPN. My instinct is that there is some
>> problem with his credentials, but Campus IT insists that nothing is wrong
>> with his account.
>>
>> Has anyone ever seen this type of problem before and found a solution?
>> Short of sending him back to campus IT, I'm stumped.
>>
>> Thanks!
>> Kate
>> *Kate Silton*
>> she / her */ *hers
>> Electronic Resources Librarian
>> Z. Smith Reynolds Library, Wake Forest University
>> 336.758.5484 *|* siltonk at wfu.edu
>> orcid <https://orcid.org/0000-0002-9200-5006>
>>
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>>
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