[Eril-l] Puzzling remote authentication problem

[Electronic Resources in Libraries discussion list]

Do you have a hosted EZproxy server?  If so, that sounds like OCLC
suspended the account for some reason, so you might try contacting them.

~Courtney F.


On Mon, Jul 24, 2023 at 10:27 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Good morning-
>
> I have a faculty member who is having trouble using library resources
> remotely, and I have exhausted pretty much everything in my toolkit to
> resolve the problem. This person consistently gets an error message that
> says "File missing: docs/suspend.htm" after entering his credentials when
> trying to access something via a proxied link. This behavior persists
> across different browsers and devices, and happens regardless of what
> platform he tries to use. Even more curious, he cannot access any library
> resources when using the campus VPN. My instinct is that there is some
> problem with his credentials, but Campus IT insists that nothing is wrong
> with his account.
>
> Has anyone ever seen this type of problem before and found a solution?
> Short of sending him back to campus IT, I'm stumped.
>
> Thanks!
> Kate
> *Kate Silton*
> she / her */ *hers
> Electronic Resources Librarian
> Z. Smith Reynolds Library, Wake Forest University
> 336.758.5484 *|* siltonk at wfu.edu
> orcid <https://orcid.org/0000-0002-9200-5006>
>
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