[Eril-l] Puzzling remote authentication problem

[Electronic Resources in Libraries discussion list]

Hi Kate,

That message is usually denoting that your patron has exceeded the download limit set in the EZProxy config file.  You can create a custom suspend.htm page with a message, but by default there may not be one, and so the browser cannot find the suspend.htm file.

You can restore access manually in the admin console or by default after 2 hours they will have access again.


Thanks,

Randy Lancaster, ITIL
Applications Specialist

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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Monday, July 24, 2023 11:14 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Puzzling remote authentication problem

Good morning- I have a faculty member who is having trouble using library resources remotely, and I have exhausted pretty much everything in my toolkit to resolve the problem. This person consistently gets an error message that says "File

Good morning-

I have a faculty member who is having trouble using library resources remotely, and I have exhausted pretty much everything in my toolkit to resolve the problem. This person consistently gets an error message that says "File missing: docs/suspend.htm" after entering his credentials when trying to access something via a proxied link. This behavior persists across different browsers and devices, and happens regardless of what platform he tries to use. Even more curious, he cannot access any library resources when using the campus VPN. My instinct is that there is some problem with his credentials, but Campus IT insists that nothing is wrong with his account.

Has anyone ever seen this type of problem before and found a solution? Short of sending him back to campus IT, I'm stumped.

Thanks!
Kate
Kate Silton
she / her / hers
Electronic Resources Librarian
Z. Smith Reynolds Library, Wake Forest University
336.758.5484 | siltonk at wfu.edu<mailto:siltonk at wfu.edu>
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