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<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">Hi Kate,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">That message is usually denoting that your patron has exceeded the download limit set in the
<span class="SpellE">EZProxy</span> config file.<span style="mso-spacerun:yes"> </span>
You can create a custom suspend.htm page with a message, but by default there may not be one, and so the browser cannot find the suspend.htm file.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"">You can restore access manually in the admin console or by default after 2 hours they will have access again.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#005A9E;mso-no-proof:yes">Randy Lancaster</span></b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes">,
ITIL<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes">Applications Specialist<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#585858;mso-no-proof:yes"><img width="274" height="17" id="Picture_x0020_7" src="cid:image001.png@01D9BE22.DB2A2C80"><span style="mso-bidi-font-weight:bold"><o:p></o:p></span></span></b></p>
<p class="MsoNormal" style="margin-top:6.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#000064;mso-no-proof:yes">Henry Ford Hospital /
<a href="https://henryford.libguides.com/sladen"><span style="color:#0563C1">Sladen Library</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes"><a href="mailto:rlancas1@hfhs.org"><span style="color:#0563C1">rlancas1@hfhs.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes">Office: 313-916-2550<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:#212121;mso-no-proof:yes">Direct: 313-916-3095<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/henryfordhealthsystem"><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="31" height="32" id="Picture_x0020_2" src="cid:image002.jpg@01D9BE22.DB2A2C80" alt="Henry-Ford_FB_32x32pxls"></span></a><a href="http://www.twitter.com/henryfordnews"><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="31" height="32" id="Picture_x0020_3" src="cid:image003.jpg@01D9BE22.DB2A2C80" alt="Henry-Ford_Twitter_32x32pxls"></span></a><a href="http://www.instagram.com/henryfordhealthsystem"><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="32" height="32" id="Picture_x0020_4" src="cid:image004.jpg@01D9BE22.DB2A2C80" alt="instagram-logo_5"></span></a><a href="http://www.pinterest.com/henryfordhealth"><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="32" height="32" id="Picture_x0020_5" src="cid:image005.jpg@01D9BE22.DB2A2C80" alt="114266_stieber_email-pinterest_5.16"></span></a><a href="http://www.youtube.com/henryfordtv"><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";color:windowtext;mso-no-proof:yes;text-decoration:none;text-underline:none"><img border="0" width="31" height="32" id="Picture_x0020_6" src="cid:image006.jpg@01D9BE22.DB2A2C80" alt="Henry-Ford_Youtube_32x32pxls"></span></a><span style="font-size:10.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:"Times New Roman";mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-no-proof:yes"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman""><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="mso-fareast-font-family:"Times New Roman""> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf <span class="GramE">Of</span> </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Monday, July 24, <span class="GramE">2023</span> 11:14 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Puzzling remote authentication problem<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Good morning- I have a faculty member who is having trouble using library resources remotely, and I have exhausted pretty much everything in my toolkit to resolve
the problem. This person consistently gets an error message that says "File <o:p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white"><o:p></o:p></span></p>
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<p class="MsoNormal">Good morning-<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have a faculty member who is having trouble using library resources remotely, and I have exhausted pretty much everything in my toolkit to resolve the problem. This person consistently gets an error message that says "File missing: docs/suspend.htm"
after entering his credentials when trying to access something via a proxied link. This behavior persists across different browsers and devices, and happens regardless of what platform he tries to use. Even more curious, he cannot access any library resources
when using the campus VPN. My instinct is that there is some problem with his credentials, but Campus IT insists that nothing is wrong with his account. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Has anyone ever seen this type of problem before and found a solution? Short of sending him back to campus IT, I'm stumped. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks!<o:p></o:p></p>
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<p class="MsoNormal">Kate<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;background:white">Kate Silton</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">she / her <b>/
</b>hers</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">Electronic Resources Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">Z. Smith Reynolds Library, Wake Forest University</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">336.758.5484 <b>|</b> <a href="mailto:siltonk@wfu.edu" target="_blank">siltonk@wfu.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://urldefense.com/v3/__https:/orcid.org/0000-0002-9200-5006__;!!PFzsKvxRBh-H!aZDBOGWE5OWe2KPrmIKNyhIMgbM5LdRwRQOfSgHb9E1L1ZeHVy1NsAVSB4jSRVkjoYiBtxJiBzxB6diAAYE$" target="_blank"><span style="color:black;background:white">orcid</span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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