[Eril-l] Wiley pdfs not loading

[Electronic Resources in Libraries discussion list]

Used FF and worked fine for me (Waterloo, Ont, Canada)

Loaded in 10-15 seconds.



Tim Ireland (he/him)
Liaison Librarian
University of Waterloo
Waterloo, On

519-888-4567 X 45061
tireland at uwaterloo.ca<mailto:tireland at uwaterloo.ca>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, December 19, 2023 2:04 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Wiley pdfs not loading

Hello,

We've noticed a problem opening some Wiley pdfs from on campus in some browsers. The site takes 2-3 minutes to "load" but ends up with a blank white screen.  So far, this seems to be a problem in Chrome and Edge but not Firefox. Below are a few examples:

https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x
https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019
https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS

Links seem to work fine in Edge when connecting through our proxy but they were also working in Chrome when connecting through our proxy a few minutes ago and now we're seeing the problem in Chrome when connecting through the proxy server.

Has anyone else noticed this issue?

Thank you,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
<mailto:kstuart at umich.edu>
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