[Eril-l] [EXTERNAL] RE: Sage Premier outage

[Vickie Kline]

Lisa, we just had it reported for the first time today.    Vickie

On Mon, Jan 24, 2022 at 1:40 PM Lisa Gonzalez <lgonzalez at palni.edu> wrote:

> How large was this outage for Sage journals? We just discovered this
> problem today - we didn't think it was affecting us last week. Are other
> libraries still experiencing this same error message?
>
> On Wed, Jan 12, 2022 at 8:21 AM Camille Gamboa (she/her/hers) <
> camille.gamboa at sagepub.com> wrote:
>
>> Hi All,
>>
>>
>>
>> Our apologies for any difficulties anyone has experienced with remote
>> proxy access to SAGE Journals.  Atypon, our platform host, put in place in
>> security measures to stop a malicious attack we experienced on SAGE
>> Journals last Friday, which inadvertently blocked access for proxy users.
>> We have been working with Atypon to unblock all known proxy identities for
>> our customers and the majority of proxies should be up and running.  If
>> anyone is experiencing any continued remote proxy access issues on SAGE
>> Journals, please contact us at onlinesupport at sagepub.co.uk with your
>> proxy IPs.
>>
>>
>>
>> We are working with Atypon to put measures in place to avoid
>> inadvertently blocking proxy access in the future.
>>
>>
>>
>>
>>
>> Camille Gamboa
>>
>> Camille.gamboa at sagepub.com
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *
>> Paraham_Greg
>> *Sent:* Tuesday, January 11, 2022 5:37 PM
>> *To:* kjuliano at drew.edu
>> *Cc:* eril-l at lists.eril-l.org
>> *Subject:* Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage
>>
>>
>>
>> * [ EXTERNAL ] *
>>
>> Yes, Kathleen, proxy IP addresses resolved it.
>>
>> I guess SAGE is correcting issues as they get access error reports?
>>
>>
>>
>> Thanks all.
>>
>>
>>
>> -Greg
>>
>>
>>
>> *From:* Kathleen Juliano <kjuliano at drew.edu>
>> *Sent:* Tuesday, January 11, 2022 2:53 PM
>> *To:* Paraham_Greg <parahamg at rhodes.edu>
>> *Cc:* eril-l at lists.eril-l.org
>> *Subject:* Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage
>>
>>
>>
>> I had this issue last week,  and after contacting whatever email
>> addresses I had, they asked for our ezproxy IP, and now it's fixed.
>> Apparently it was a known issue,  that they did not announce.
>>
>>
>>
>>
>>
>> On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <parahamg at rhodes.edu> wrote:
>>
>> *From:* Paraham_Greg
>> *Sent:* Tuesday, January 11, 2022 2:19 PM
>> *To:* Kristin Hughes Rogers <kerogers at olemiss.edu>
>> *Subject:* RE: [EXTERNAL] RE: Sage Premier outage
>>
>>
>>
>> Hi Kristin,
>>
>>
>>
>> We’re pointing to https://journals.sagepub.com as well.
>>
>> I have the latest stanza, and restarted EZproxy.
>>
>>
>>
>> Thanks for your reply.
>>
>>
>>
>> -Greg
>>
>>
>>
>> *From:* Kristin Hughes Rogers <kerogers at olemiss.edu>
>> *Sent:* Tuesday, January 11, 2022 1:58 PM
>> *To:* Paraham_Greg <parahamg at rhodes.edu>
>> *Subject:* [EXTERNAL] RE: Sage Premier outage
>>
>>
>>
>> Hi Greg,
>>
>>
>>
>> What URL are you pointing users to when you get this error? I just tested
>> our access using https://journals.sagepub.com using our proxy and did
>> not have any issues accessing. Is there a different URL you are using?
>>
>>
>>
>> Thanks,
>>
>> Kristin
>>
>>
>>
>> Kristin Rogers
>>
>> Electronic Resources & Discovery Librarian
>>
>> Associate Professor
>>
>> The University of Mississippi
>>
>> JD Williams Library
>>
>> 50 Galtney Lott Plz
>>
>> P.O. Box 1848
>>
>> University, MS 38677-1848
>>
>> U.S.A.
>>
>> O: +1-662-915-3409 | F: +1-662-915-6744
>>
>> kerogers at olemiss.edu | www.olemiss.edu
>>
>>
>>
>> 2021-2022 SELA Secretary
>>
>>
>>
>> [image: http://selaonline.org/sela/css/images/sela_logo.png]
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *
>> Paraham_Greg
>> *Sent:* Tuesday, January 11, 2022 1:55 PM
>> *To:* 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
>> *Subject:* [Eril-l] Sage Premier outage
>>
>>
>>
>> [EXTERNAL]
>>
>>
>>
>> Hello,
>>
>>
>>
>> We’re unable to access SAGE Premier Journals from off-campus.
>>
>> After a check of our proxy configuration, I checked with SAGE support and
>> there is an outage.
>>
>> I was told to check in 2-3 hours. A professor here said that she has been
>> unable to access SAGE since 1/8/2022.
>>
>>
>>
>> Here’s the error message:
>>
>>
>>
>> This web property is not accessible via this address.
>>
>> DDoS protection by Cloudflare
>>
>> Ray ID: 6cc0b01dede38d58
>>
>>
>>
>> Our virtual machines are our backup, but has anyone else gotten reports
>> about SAGE journals access?
>>
>>
>>
>> Thank you!
>>
>> -Greg
>>
>>
>>
>> *Gregory J. Paraham, *Electronic Resources Librarian
>> Rhodes College Information Services
>> 2000 North Parkway | Memphis, TN  38112
>> 901-843-3793 | parahamg at rhodes.edu
>>
>>
>>
>>
>>
>>
>> *This email was sent from a non-Rhodes email address. Please do not click
>> links or open attachments unless you recognize the sender and are positive
>> the content is safe.*
>>
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>>
>>
>>
>> --
>>
>>
>>
>> <http://www.drew.edu/>
>>
>>
>>
>> *Kathy Juliano
>> <http://www.drew.edu/directory/?q=email:kjuliano&utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>*
>>  |
>> Collections and E-Resources Librarian |
>> Library
>> <http://www.drew.edu/library?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>| Drew
>> University | 36 Madison Ave | Madison, NJ 07940
>> kjuliano at drew.edu
>> 973-408-3478 <9734083478> | drew.edu
>> <http://www.drew.edu/?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>
>>  | @DrewUniversity <https://twitter.com/DrewUniversity>
>>
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>
>
> --
>
> Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian
> Private Academic Library Network of Indiana
>
> 317-550-5229 | lgonzalez at palni.edu | www.palni.edu
>
>
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-- 

Vickie L. Kline, Systems Librarian, Associate Professor
she / they, mx
vkline at ycp.edu

Phone:  717-815-1459
Library and Technology Services
York College of Pennsylvania
York, PA 17403-3651

"If we knew what it was we were doing, it would not be called research,
would it?"  -Albert Einstein
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