<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:large">Lisa, we just had it reported for the first time today. Vickie</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jan 24, 2022 at 1:40 PM Lisa Gonzalez <<a href="mailto:lgonzalez@palni.edu">lgonzalez@palni.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">How large was this outage for Sage journals? We just discovered this problem today - we didn't think it was affecting us last week. Are other libraries still experiencing this same error message?<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 12, 2022 at 8:21 AM Camille Gamboa (she/her/hers) <<a href="mailto:camille.gamboa@sagepub.com" target="_blank">camille.gamboa@sagepub.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Hi All,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p><span lang="EN-GB">Our apologies for any difficulties anyone has experienced with remote proxy access to SAGE Journals. Atypon, our platform host, put in place in security measures to stop a malicious attack we experienced on SAGE Journals
last Friday, which inadvertently blocked access for proxy users. We have been working with Atypon to unblock all known proxy identities for our customers and the majority of proxies should be up and running. If anyone is experiencing any continued remote
proxy access issues on SAGE Journals, please contact us at <a href="mailto:onlinesupport@sagepub.co.uk" target="_blank">
onlinesupport@sagepub.co.uk</a> with your proxy IPs. <u></u><u></u></span></p>
<p><span lang="EN-GB"><u></u> <u></u></span></p>
<p><span lang="EN-GB">We are working with Atypon to put measures in place to avoid inadvertently blocking proxy access in the future.<u></u><u></u></span></p>
<p><span lang="EN-GB"><u></u> <u></u></span></p>
<p><span lang="EN-GB"><u></u> <u></u></span></p>
<p><span lang="EN-GB">Camille Gamboa<u></u><u></u></span></p>
<p><span lang="EN-GB"><a href="mailto:Camille.gamboa@sagepub.com" target="_blank">Camille.gamboa@sagepub.com</a>
<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> <b>On Behalf Of
</b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 5:37 PM<br>
<b>To:</b> <a href="mailto:kjuliano@drew.edu" target="_blank">kjuliano@drew.edu</a><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p><strong><span style="font-size:10pt;font-family:Calibri,sans-serif;color:black;background:none 0% 0% repeat scroll rgb(255,184,184)"> [ EXTERNAL ] </span></strong><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9pt">Yes, Kathleen, proxy IP addresses resolved it.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">I guess SAGE is correcting issues as they get access error reports?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Thanks all.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">-Greg<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Kathleen Juliano <<a href="mailto:kjuliano@drew.edu" target="_blank">kjuliano@drew.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 2:53 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I had this issue last week, and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed. Apparently it was a known issue, that they did not announce. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>> wrote:<u></u><u></u></p>
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<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
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<p class="MsoNormal"><b>From:</b> Paraham_Greg
<br>
<b>Sent:</b> Tuesday, January 11, 2022 2:19 PM<br>
<b>To:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Hi Kristin,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">We’re pointing to
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> as well.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">I have the latest stanza, and restarted EZproxy.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Thanks for your reply.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">-Greg</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
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<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:58 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>><br>
<b>Subject:</b> [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
</div>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Hi Greg,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">What URL are you pointing users to when you get this error? I just tested our access using
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> using our proxy and did not have any issues accessing. Is there a different URL you are using?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Kristin</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"> </span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:14pt;font-family:Georgia,serif;color:rgb(20,33,66)">Kristin Rogers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Georgia,serif;color:rgb(207,20,43)">Electronic Resources & Discovery Librarian</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Georgia,serif;color:rgb(207,20,43)">Associate Professor</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">The University of Mississippi</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">JD Williams Library</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">50 Galtney Lott Plz</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">P.O. Box 1848</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">University, MS 38677-1848</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">U.S.A.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">O: +1-662-915-3409 | F: +1-662-915-6744</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)"><a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a> |
<a href="http://www.olemiss.edu/" target="_blank">www.olemiss.edu</a> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,56,100)"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">2021-2022 SELA Secretary</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,56,100)"><img style="width: 1.0833in; height: 0.618in;" id="gmail-m_1051307151374040544gmail-m_8375856320736297996gmail-m_-6128736730869715844Picture_x0020_1" src="cid:17e8d5ceb054cff311" alt="http://selaonline.org/sela/css/images/sela_logo.png" width="104" height="59" border="0"></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:55 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>' <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Sage Premier outage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:red">[EXTERNAL]</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9pt">Hello,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">We’re unable to access SAGE Premier Journals from off-campus.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">After a check of our proxy configuration, I checked with SAGE support and there is an outage.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Here’s the error message:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">This web property is not accessible via this address.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">DDoS protection by Cloudflare</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Ray ID: 6cc0b01dede38d58</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Thank you!</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">-Greg</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">Gregory J. Paraham,
</span></b><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">Electronic Resources Librarian<br>
Rhodes College Information Services<br>
2000 North Parkway | Memphis, TN 38112</span><span style="font-size:9pt;color:rgb(50,49,48)"><br>
<span style="border:1pt none windowtext;padding:0in">901-843-3793 | </span></span><a href="mailto:parahamg@rhodes.edu" target="_blank"><span style="font-size:9pt;border:1pt none windowtext;padding:0in">parahamg@rhodes.edu</span></a><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in"> </span><u></u><u></u></p>
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<u></u><u></u></p>
<div style="border:1pt solid windowtext;padding:0in">
<p class="MsoNormal" style="background:none 0% 0% repeat scroll yellow">
<b><span style="color:black">This email was sent from a non-Rhodes email address.
<br>
Please do not click links or open attachments unless you recognize the sender and are positive the content is safe.</span></b><u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><u></u><u></u></p>
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<p class="MsoNormal"><a href="http://www.drew.edu/" target="_blank"><span style="font-family:"Times New Roman",serif;border:1pt none windowtext;padding:0in;text-decoration:none"><img style="width: 2.1458in; height: 0.4375in;" id="gmail-m_1051307151374040544gmail-m_8375856320736297996_x0000_i1025" src="https://www.drew.edu/scripts/emailfooter/dcity.png" width="206" height="42" border="0"></span></a><span style="font-family:"Times New Roman",serif"><u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12pt"><strong><span style="font-size:11.5pt;font-family:Helvetica,sans-serif;color:rgb(129,130,125)"><a href="http://www.drew.edu/directory/?q=email:kjuliano&utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:rgb(1,82,135);text-decoration:none">Kathy
Juliano</span></a></span></strong><span style="font-size:11.5pt;font-family:Helvetica,sans-serif;color:rgb(129,130,125)"> | <br>
Collections and E-Resources Librarian | <br>
<a href="http://www.drew.edu/library?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:rgb(1,82,135);text-decoration:none">Library</span></a>| Drew University | 36 Madison Ave | Madison, NJ 07940<br>
<a href="mailto:kjuliano@drew.edu" target="_blank">kjuliano@drew.edu</a><br>
<a href="tel:9734083478" target="_blank"><span style="color:rgb(1,82,135);text-decoration:none">973-408-3478</span></a> | <a href="http://www.drew.edu/?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:rgb(1,82,135);text-decoration:none">drew.edu</span></a> | <a href="https://twitter.com/DrewUniversity" target="_blank"><span style="color:rgb(1,82,135);text-decoration:none">@DrewUniversity</span></a><u></u><u></u></span></p>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr"><div dir="ltr"><div><span></span><div><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;background-color:rgb(255,255,255)"><span style="font-size:13px;font-family:Arial;color:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span></span></span>Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian<br>Private Academic Library Network of Indiana</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;background-color:rgb(255,255,255)"><span>317-550-5229 | </span><span><span><span><a href="mailto:lgonzalez@palni.edu" style="text-decoration:none" target="_blank"><span style="font-size:13px;font-family:Arial;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:normal;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">lgonzalez@palni.edu</span></a></span></span> | </span><span><span><span><span style="text-decoration:underline;font-size:13px;font-family:Arial;color:rgb(17,85,204);font-weight:normal;font-style:normal;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;background-color:rgb(255,255,255)"><a href="http://www.palni.edu" style="text-decoration:none" target="_blank">www.palni.edu</a></span></span></span></span></p></span><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font style="background-color:rgb(255,255,255)" color="#666666"><br><span style="line-height:1.38;font-size:12.8px"></span></font></p></span></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p>Vickie L. Kline, Systems Librarian, Associate Professor <br>she / they, mx <br><a href="mailto:vkline@ycp.edu" target="_blank">vkline@ycp.edu</a></p><p>Phone: 717-815-1459<br>Library and Technology Services<br><span style="font-size:12.8px">York College of Pennsylvania<br></span><span style="font-size:12.8px">York, PA 17403-3651</span></p>
<p>"If we knew what it was we were doing, it would not be called research, would it?" -Albert Einstein</p><p><br></p></div></div></div></div></div>