[Eril-l] [EXTERNAL] RE: Sage Premier outage

Mon Jan 24 10:36:12 PST 2022

How large was this outage for Sage journals? We just discovered this
problem today - we didn't think it was affecting us last week. Are other
libraries still experiencing this same error message?

On Wed, Jan 12, 2022 at 8:21 AM Camille Gamboa (she/her/hers) <
camille.gamboa at sagepub.com> wrote:

> Hi All,
>
>
>
> Our apologies for any difficulties anyone has experienced with remote
> proxy access to SAGE Journals.  Atypon, our platform host, put in place in
> security measures to stop a malicious attack we experienced on SAGE
> Journals last Friday, which inadvertently blocked access for proxy users.
> We have been working with Atypon to unblock all known proxy identities for
> our customers and the majority of proxies should be up and running.  If
> anyone is experiencing any continued remote proxy access issues on SAGE
> Journals, please contact us at onlinesupport at sagepub.co.uk with your
> proxy IPs.
>
>
>
> We are working with Atypon to put measures in place to avoid inadvertently
> blocking proxy access in the future.
>
>
>
>
>
> Camille Gamboa
>
> Camille.gamboa at sagepub.com
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *
> Paraham_Greg
> *Sent:* Tuesday, January 11, 2022 5:37 PM
> *To:* kjuliano at drew.edu
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage
>
>
>
> * [ EXTERNAL ] *
>
> Yes, Kathleen, proxy IP addresses resolved it.
>
> I guess SAGE is correcting issues as they get access error reports?
>
>
>
> Thanks all.
>
>
>
> -Greg
>
>
>
> *From:* Kathleen Juliano <kjuliano at drew.edu>
> *Sent:* Tuesday, January 11, 2022 2:53 PM
> *To:* Paraham_Greg <parahamg at rhodes.edu>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage
>
>
>
> I had this issue last week,  and after contacting whatever email addresses
> I had, they asked for our ezproxy IP, and now it's fixed.  Apparently it
> was a known issue,  that they did not announce.
>
>
>
>
>
> On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <parahamg at rhodes.edu> wrote:
>
> *From:* Paraham_Greg
> *Sent:* Tuesday, January 11, 2022 2:19 PM
> *To:* Kristin Hughes Rogers <kerogers at olemiss.edu>
> *Subject:* RE: [EXTERNAL] RE: Sage Premier outage
>
>
>
> Hi Kristin,
>
>
>
> We’re pointing to https://journals.sagepub.com as well.
>
> I have the latest stanza, and restarted EZproxy.
>
>
>
> Thanks for your reply.
>
>
>
> -Greg
>
>
>
> *From:* Kristin Hughes Rogers <kerogers at olemiss.edu>
> *Sent:* Tuesday, January 11, 2022 1:58 PM
> *To:* Paraham_Greg <parahamg at rhodes.edu>
> *Subject:* [EXTERNAL] RE: Sage Premier outage
>
>
>
> Hi Greg,
>
>
>
> What URL are you pointing users to when you get this error? I just tested
> our access using https://journals.sagepub.com using our proxy and did not
> have any issues accessing. Is there a different URL you are using?
>
>
>
> Thanks,
>
> Kristin
>
>
>
> Kristin Rogers
>
> Electronic Resources & Discovery Librarian
>
> Associate Professor
>
> The University of Mississippi
>
> JD Williams Library
>
> 50 Galtney Lott Plz
>
> P.O. Box 1848
>
> University, MS 38677-1848
>
> U.S.A.
>
> O: +1-662-915-3409 | F: +1-662-915-6744
>
> kerogers at olemiss.edu | www.olemiss.edu
>
>
>
> 2021-2022 SELA Secretary
>
>
>
> [image: http://selaonline.org/sela/css/images/sela_logo.png]
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *
> Paraham_Greg
> *Sent:* Tuesday, January 11, 2022 1:55 PM
> *To:* 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Sage Premier outage
>
>
>
> [EXTERNAL]
>
>
>
> Hello,
>
>
>
> We’re unable to access SAGE Premier Journals from off-campus.
>
> After a check of our proxy configuration, I checked with SAGE support and
> there is an outage.
>
> I was told to check in 2-3 hours. A professor here said that she has been
> unable to access SAGE since 1/8/2022.
>
>
>
> Here’s the error message:
>
>
>
> This web property is not accessible via this address.
>
> DDoS protection by Cloudflare
>
> Ray ID: 6cc0b01dede38d58
>
>
>
> Our virtual machines are our backup, but has anyone else gotten reports
> about SAGE journals access?
>
>
>
> Thank you!
>
> -Greg
>
>
>
> *Gregory J. Paraham, *Electronic Resources Librarian
> Rhodes College Information Services
> 2000 North Parkway | Memphis, TN  38112
> 901-843-3793 | parahamg at rhodes.edu
>
>
>
>
>
>
> *This email was sent from a non-Rhodes email address. Please do not click
> links or open attachments unless you recognize the sender and are positive
> the content is safe.*
>
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>
> --
>
>
>
> <http://www.drew.edu/>
>
>
>
> *Kathy Juliano
> <http://www.drew.edu/directory/?q=email:kjuliano&utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>*
>  |
> Collections and E-Resources Librarian |
> Library
> <http://www.drew.edu/library?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>| Drew
> University | 36 Madison Ave | Madison, NJ 07940
> kjuliano at drew.edu
> 973-408-3478 <9734083478> | drew.edu
> <http://www.drew.edu/?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter>
>  | @DrewUniversity <https://twitter.com/DrewUniversity>
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-- 

Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian
Private Academic Library Network of Indiana

317-550-5229 | lgonzalez at palni.edu | www.palni.edu
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