[Eril-l] Help with Kanopy EZ proxy access

[Parrott,Denise]

Hi,
When we log in to Kanopy off-campus, we get an error message that says "your proxy has bounced back to Kanopy without authenticating you, or your proxy IP isn't whitelisted". Has anyone with Kanopy encountered this?

Appreciated,
Denise

Denise Parrott, BA, MLIS
Technical Services Librarian
NSCC Libraries & Learning Commons
Nova Scotia Community College
IT Campus
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