[Eril-l] [EXTERNAL] RE: Sage Premier outage

Tue Jan 11 14:36:55 PST 2022

Yes, Kathleen, proxy IP addresses resolved it.
I guess SAGE is correcting issues as they get access error reports?

Thanks all.

-Greg

From: Kathleen Juliano <kjuliano at drew.edu>
Sent: Tuesday, January 11, 2022 2:53 PM
To: Paraham_Greg <parahamg at rhodes.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage

I had this issue last week,  and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed.  Apparently it was a known issue,  that they did not announce.

On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>> wrote:
From: Paraham_Greg
Sent: Tuesday, January 11, 2022 2:19 PM
To: Kristin Hughes Rogers <kerogers at olemiss.edu<mailto:kerogers at olemiss.edu>>
Subject: RE: [EXTERNAL] RE: Sage Premier outage

Hi Kristin,

We’re pointing to https://journals.sagepub.com as well.
I have the latest stanza, and restarted EZproxy.

Thanks for your reply.

-Greg

From: Kristin Hughes Rogers <kerogers at olemiss.edu<mailto:kerogers at olemiss.edu>>
Sent: Tuesday, January 11, 2022 1:58 PM
To: Paraham_Greg <parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>>
Subject: [EXTERNAL] RE: Sage Premier outage

Hi Greg,

What URL are you pointing users to when you get this error? I just tested our access using https://journals.sagepub.com using our proxy and did not have any issues accessing. Is there a different URL you are using?

Thanks,
Kristin

Kristin Rogers
Electronic Resources & Discovery Librarian
Associate Professor
The University of Mississippi
JD Williams Library
50 Galtney Lott Plz
P.O. Box 1848
University, MS 38677-1848
U.S.A.
O: +1-662-915-3409 | F: +1-662-915-6744
kerogers at olemiss.edu<mailto:kerogers at olemiss.edu> | www.olemiss.edu<http://www.olemiss.edu/>

2021-2022 SELA Secretary

[http://selaonline.org/sela/css/images/sela_logo.png]

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Paraham_Greg
Sent: Tuesday, January 11, 2022 1:55 PM
To: 'eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>' <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Sage Premier outage

[EXTERNAL]

Hello,

We’re unable to access SAGE Premier Journals from off-campus.
After a check of our proxy configuration, I checked with SAGE support and there is an outage.
I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.

Here’s the error message:

This web property is not accessible via this address.
DDoS protection by Cloudflare
Ray ID: 6cc0b01dede38d58

Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?

Thank you!
-Greg

Gregory J. Paraham, Electronic Resources Librarian
Rhodes College Information Services
2000 North Parkway | Memphis, TN  38112
901-843-3793 | parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>

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