[Eril-l] [EXTERNAL] RE: Sage Premier outage

Paraham_Greg parahamg at rhodes.edu
Tue Jan 11 14:36:55 PST 2022

Yes, Kathleen, proxy IP addresses resolved it.
I guess SAGE is correcting issues as they get access error reports?

Thanks all.


From: Kathleen Juliano <kjuliano at drew.edu>
Sent: Tuesday, January 11, 2022 2:53 PM
To: Paraham_Greg <parahamg at rhodes.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage

I had this issue last week,  and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed.  Apparently it was a known issue,  that they did not announce.

On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>> wrote:
From: Paraham_Greg
Sent: Tuesday, January 11, 2022 2:19 PM
To: Kristin Hughes Rogers <kerogers at olemiss.edu<mailto:kerogers at olemiss.edu>>
Subject: RE: [EXTERNAL] RE: Sage Premier outage

Hi Kristin,

We’re pointing to https://journals.sagepub.com as well.
I have the latest stanza, and restarted EZproxy.

Thanks for your reply.


From: Kristin Hughes Rogers <kerogers at olemiss.edu<mailto:kerogers at olemiss.edu>>
Sent: Tuesday, January 11, 2022 1:58 PM
To: Paraham_Greg <parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>>
Subject: [EXTERNAL] RE: Sage Premier outage

Hi Greg,

What URL are you pointing users to when you get this error? I just tested our access using https://journals.sagepub.com using our proxy and did not have any issues accessing. Is there a different URL you are using?


Kristin Rogers
Electronic Resources & Discovery Librarian
Associate Professor
The University of Mississippi
JD Williams Library
50 Galtney Lott Plz
P.O. Box 1848
University, MS 38677-1848
O: +1-662-915-3409 | F: +1-662-915-6744
kerogers at olemiss.edu<mailto:kerogers at olemiss.edu> | www.olemiss.edu<http://www.olemiss.edu/>

2021-2022 SELA Secretary


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Paraham_Greg
Sent: Tuesday, January 11, 2022 1:55 PM
To: 'eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>' <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Sage Premier outage



We’re unable to access SAGE Premier Journals from off-campus.
After a check of our proxy configuration, I checked with SAGE support and there is an outage.
I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.

Here’s the error message:

This web property is not accessible via this address.
DDoS protection by Cloudflare
Ray ID: 6cc0b01dede38d58

Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?

Thank you!

Gregory J. Paraham, Electronic Resources Librarian
Rhodes College Information Services
2000 North Parkway | Memphis, TN  38112
901-843-3793 | parahamg at rhodes.edu<mailto:parahamg at rhodes.edu>

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