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<p class="MsoNormal"><span style="font-size:9.0pt">Yes, Kathleen, proxy IP addresses resolved it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">I guess SAGE is correcting issues as they get access error reports?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Thanks all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">-Greg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Kathleen Juliano <kjuliano@drew.edu> <br>
<b>Sent:</b> Tuesday, January 11, 2022 2:53 PM<br>
<b>To:</b> Paraham_Greg <parahamg@rhodes.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I had this issue last week, and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed. Apparently it was a known issue, that they did not announce. <o:p></o:p></p>
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<p class="MsoNormal">On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <<a href="mailto:parahamg@rhodes.edu">parahamg@rhodes.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Paraham_Greg
<br>
<b>Sent:</b> Tuesday, January 11, 2022 2:19 PM<br>
<b>To:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Hi Kristin,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">We’re pointing to
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> as well.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">I have the latest stanza, and restarted EZproxy.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Thanks for your reply.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">-Greg</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:58 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>><br>
<b>Subject:</b> [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Hi Greg,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">What URL are you pointing users to when you get this error? I just tested our access using
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> using our proxy and did not have any issues accessing. Is there a different URL you are using?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Kristin</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt;font-family:"Georgia",serif;color:#142142">Kristin Rogers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Electronic Resources & Discovery Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Associate Professor</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">The University of Mississippi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">JD Williams Library</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">50 Galtney Lott Plz</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">P.O. Box 1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">University, MS 38677-1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">U.S.A.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">O: +1-662-915-3409 | F: +1-662-915-6744</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142"><a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a> |
<a href="http://www.olemiss.edu/" target="_blank">www.olemiss.edu</a> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F3864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">2021-2022 SELA Secretary</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F3864"><img border="0" width="104" height="59" style="width:1.0833in;height:.6166in" id="gmail-m_-6128736730869715844Picture_x0020_1" src="cid:image001.png@01D80709.708CDED0" alt="http://selaonline.org/sela/css/images/sela_logo.png"></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:55 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>' <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">[EXTERNAL]</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Hello,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">We’re unable to access SAGE Premier Journals from off-campus.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">After a check of our proxy configuration, I checked with SAGE support and there is an outage.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Here’s the error message:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">This web property is not accessible via this address.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">DDoS protection by Cloudflare</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Ray ID: 6cc0b01dede38d58</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Thank you!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">-Greg</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in">Gregory J. Paraham,
</span></b><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in">Electronic Resources Librarian<br>
Rhodes College Information Services<br>
2000 North Parkway | Memphis, TN 38112</span><span style="font-size:9.0pt;color:#323130"><br>
<span style="border:none windowtext 1.0pt;padding:0in">901-843-3793 | </span></span><a href="mailto:parahamg@rhodes.edu" target="_blank"><span style="font-size:9.0pt;border:none windowtext 1.0pt;padding:0in">parahamg@rhodes.edu</span></a><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in"> </span><o:p></o:p></p>
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<b><span style="color:black">This email was sent from a non-Rhodes email address.
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Please do not click links or open attachments unless you recognize the sender and are positive the content is safe.</span></b><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.drew.edu/" target="_blank"><span style="font-family:"Times New Roman",serif;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="206" height="42" style="width:2.15in;height:.4416in" id="_x0000_i1025" src="https://www.drew.edu/scripts/emailfooter/dcity.png"></span></a><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#81827D"><a href="http://www.drew.edu/directory/?q=email:kjuliano&utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:#015287;text-decoration:none">Kathy
Juliano</span></a></span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#81827D"> | <br>
Collections and E-Resources Librarian | <br>
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