[Eril-l] Allen Press contact

[Jessica LaBrie]

We too have one title hosted by Allen Press for which this keeps happening.
Likewise, I've never been able to get a timely response directly from them.
Our subscription agent (Harrassowitz) has been able to contact them and
eventually manages to get access restored each time, but it takes several
days at best and apparently never stays fixed, as Lynne's email prompted me
to check, and indeed they've turned off all our access except 2020 and
2021.

Best,
Jessica


Jessica LaBrie *(she/her)*
Electronic Resources Librarian
Library & Technology Services | Wellesley College
781-283-2102 | jessica.labrie at wellesley.edu


On Mon, Jan 10, 2022 at 2:53 PM Lynne E Jones <jones873 at uwm.edu> wrote:

> Hi all,
>
> Does anyone have an email or phone number for someone at Allen Press? I've
> tried their main line and their generic email in the past, but I either
> never get through to anyone, don't get a call back, or have to wait weeks
> for an email reply.
>
> Our subscription and perpetual access keep getting cut off. We're up to 14
> access interruptions for 5 titles since 2018, and I really want to get to
> the bottom of this. Has this been happening for anyone else?
>
> Anyone's contact information would be very much appreciated.
>
> Thanks,
> Lynne
>
>
> Lynne Jones
>
> Electronic and Continuing Resources Librarian
>
> UWM Libraries
>
> University of Wisconsin - Milwaukee
>
> jones873 at uwm.edu | (414) 251-6467
>
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