[Eril-l] Oxford Public International Law)

[Valerie Faison]

Hi all,



Thank you for your patience during our issue with our access control system today. I'm happy to share that the issue has now been resolved. If you are continuing to see any problems, please do reach out to our customer services team using one of the following methods:


Customers outside the Americas

  *   Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>
  *   Telephone: +44 1865 353705
  *   Online Form: https://academic.oup.com/pages/contact-us/general-enquiries

Customers in North & South America

  *   Email:  online at oup.com<mailto:online at oup.com>
  *   Telephone: 1-800-445-9714
  *   Online Form: https://academic.oup.com/pages/contact-us/general-enquiries

Thanks,


Valerie Faison
Marketing Manager, Library Marketing Programs and Execution
Oxford University Press

valerie.faison at oup.com<mailto:valerie.faison at oup.com>


From: Eagleson, Laurie E - (eagleson) <eagleson at arizona.edu>
Sent: Wednesday, August 17, 2022 3:37 PM
To: Valerie Faison <Valerie.Faison at oup.com>; Sally J. Lockwood <sjl8 at cornell.edu>; Bee Bornheimer <bbornheimer at sandiego.edu>; eril-l at lists.eril-l.org
Subject: RE: [Eril-l] Oxford Public International Law)

University of Arizona is also experiencing loss of access. We don’t have this resource, but I’ve identified seven Oxford Reference titles that we purchased a couple months ago that are now padlocked. The older purchases seem to be ok.

I’ve also reported this to online at oup.com<mailto:online at oup.com>.

Laurie Eagleson
Technical Services Librarian
University of Arizona Libraries
Tucson, AZ 85721  USA


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Valerie Faison
Sent: Wednesday, August 17, 2022 9:08 AM
To: Sally J. Lockwood <sjl8 at cornell.edu<mailto:sjl8 at cornell.edu>>; Bee Bornheimer <bbornheimer at sandiego.edu<mailto:bbornheimer at sandiego.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [EXT]Re: [Eril-l] Oxford Public International Law


External Email
Dear Sally and Bee,

Thanks so much for raising this. Our access control team is managing an issue right now which may or may not be related to the problem you are seeing. We’ve reported your issues but could you please at your convenience also put through a ticket to our US customer services team at online at oup.com<mailto:online at oup.com> so we can ensure this is followed up on and that any issues with your account is resolved.

Thank you again!

Valerie Faison
Marketing Manager, Library Marketing Programs and Execution
Oxford University Press

valerie.faison at oup.com<mailto:valerie.faison at oup.com>



From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Sally J. Lockwood
Sent: Wednesday, August 17, 2022 7:12 AM
To: Bee Bornheimer <bbornheimer at sandiego.edu<mailto:bbornheimer at sandiego.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Oxford Public International Law

Six out of 10 Oxford Encyclopedia of… titles Cornell University Library purchased in April 2022 are padlocked.  It’s frustrating and appears to be systemic.


[cid:image001.jpg at 01D8B252.E7EF9450]
Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Bee Bornheimer
Sent: Tuesday, August 16, 2022 6:36 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Oxford Public International Law

Is anyone else having access issues with Oxford Public International Law<https://opil.ouplaw.com/>? We are IP authenticated for this resource and it correctly shows that we are signed in as USD, but when accessing purchased content, we are seeing a message saying: Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.
I know that Oxford has been doing a big migration - perhaps this is a casualty of that process? Emails to support are getting an auto message saying that they're receiving a high volume of emails, please be patient...
Thanks,
Bee
--
Bee Bornheimer (she/hers)
Digital Resources and Cataloging Librarian
University of San Diego School of Law
5998 Alcalá Park
Pardee Legal Research Center
San Diego CA 92110-2492
(619)260-4228
bbornheimer at sandiego.edu<mailto:bbornheimer at sandiego.edu>
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