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<p class="MsoPlainText">Hi all,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thank you for your patience during our issue with our access control system today. I'm happy to share that the issue has now been resolved. If you are continuing to see any problems, please do reach out to our customer services team
using one of the following methods:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal">Customers outside the Americas<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="line-height:115%;mso-list:l0 level1 lfo2">Email: <a href="mailto:onlinesubscriptions@oup.com">onlinesubscriptions@oup.com</a><o:p></o:p></li><li class="MsoNormal" style="line-height:115%;mso-list:l0 level1 lfo2">Telephone: +44 1865 353705<o:p></o:p></li><li class="MsoNormal" style="line-height:115%;mso-list:l0 level1 lfo2">Online Form:
<a href="https://academic.oup.com/pages/contact-us/general-enquiries">https://academic.oup.com/pages/contact-us/general-enquiries</a><o:p></o:p></li></ul>
<p class="MsoNormal" style="margin-left:.5in;mso-add-space:auto;line-height:115%">
<o:p> </o:p></p>
<p class="MsoNormal">Customers in North & South America<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="line-height:115%;mso-list:l2 level1 lfo3">Email: <a href="mailto:online@oup.com">
online@oup.com</a> <o:p></o:p></li><li class="MsoNormal" style="line-height:115%;mso-list:l2 level1 lfo3">Telephone: 1-800-445-9714<o:p></o:p></li><li class="MsoNormal" style="line-height:115%;mso-list:l2 level1 lfo3">Online Form:
<a href="https://academic.oup.com/pages/contact-us/general-enquiries">https://academic.oup.com/pages/contact-us/general-enquiries</a><o:p></o:p></li></ul>
<p class="MsoPlainText">Thanks,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"DM Serif Display";color:#011E41">Valerie Faison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41">Marketing Manager, Library Marketing Programs and Execution<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41">Oxford University Press<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41"><a href="mailto:valerie.faison@oup.com"><span style="color:#0563C1">valerie.faison@oup.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eagleson, Laurie E - (eagleson) <eagleson@arizona.edu>
<br>
<b>Sent:</b> Wednesday, August 17, 2022 3:37 PM<br>
<b>To:</b> Valerie Faison <Valerie.Faison@oup.com>; Sally J. Lockwood <sjl8@cornell.edu>; Bee Bornheimer <bbornheimer@sandiego.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> RE: [Eril-l] Oxford Public International Law)<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">University of Arizona is also experiencing loss of access. We don’t have this resource, but I’ve identified seven Oxford Reference titles that we purchased a couple months ago that are now padlocked. The older purchases seem to be ok.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve also reported this to <a href="mailto:online@oup.com">online@oup.com</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Laurie Eagleson<o:p></o:p></p>
<p class="MsoNormal">Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">University of Arizona Libraries<o:p></o:p></p>
<p class="MsoNormal">Tucson, AZ 85721 USA<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Valerie Faison<br>
<b>Sent:</b> Wednesday, August 17, 2022 9:08 AM<br>
<b>To:</b> Sally J. Lockwood <<a href="mailto:sjl8@cornell.edu">sjl8@cornell.edu</a>>; Bee Bornheimer <<a href="mailto:bbornheimer@sandiego.edu">bbornheimer@sandiego.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [EXT]Re: [Eril-l] Oxford Public International Law<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:red">External Email</span></strong><o:p></o:p></p>
<p class="MsoNormal">Dear Sally and Bee,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks so much for raising this. Our access control team is managing an issue right now which may or may not be related to the problem you are seeing. We’ve reported your issues but could you please at your convenience also put through
a ticket to our US customer services team at <u><a href="mailto:online@oup.com" target="_blank" title="mailto:online@oup.com"><b>online@oup.com</b></a></u><b>
</b>so we can ensure this is followed up on and that any issues with your account is resolved.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you again!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"DM Serif Display";color:#011E41">Valerie Faison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41">Marketing Manager, Library Marketing Programs and Execution<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41">Oxford University Press<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#011E41"><a href="mailto:valerie.faison@oup.com"><span style="color:#0563C1">valerie.faison@oup.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Sally J. Lockwood<br>
<b>Sent:</b> Wednesday, August 17, 2022 7:12 AM<br>
<b>To:</b> Bee Bornheimer <<a href="mailto:bbornheimer@sandiego.edu">bbornheimer@sandiego.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Oxford Public International Law<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Six out of 10 <span class="xmarkeen13gpko"><i><span style="font-size:12.0pt;color:black">Oxford</span></i></span><i><span style="font-size:12.0pt;color:black">
<span class="xmarksc04wnmh2">Encyclopedia</span> of…</span></i><span style="font-size:12.0pt;color:black"> titles Cornell University Library purchased in April 2022 are padlocked. It’s frustrating and appears to be systemic.
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="55" height="63" style="width:.5714in;height:.6547in" id="Picture_x0020_1" src="cid:image001.jpg@01D8B252.E7EF9450"><o:p></o:p></p>
<p class="MsoNormal">Sally Lockwood<o:p></o:p></p>
<p class="MsoNormal">E-Resources Specialist<o:p></o:p></p>
<p class="MsoNormal">Working from home<o:p></o:p></p>
<p class="MsoNormal">Cornell University<o:p></o:p></p>
<p class="MsoNormal">Ithaca, NY 14853<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Bee Bornheimer<br>
<b>Sent:</b> Tuesday, August 16, 2022 6:36 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Oxford Public International Law<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Is anyone else having access issues with
<a href="https://opil.ouplaw.com/">Oxford Public International Law</a>? We are IP authenticated for this resource and it correctly shows that we are signed in as USD, but when accessing purchased content, we are seeing a message saying:
<i>Users without a subscription are not able to see the full content. Please, subscribe or login to access all content. </i><o:p></o:p></p>
<div>
<p class="MsoNormal">I know that Oxford has been doing a big migration - perhaps this is a casualty of that process? Emails to support are getting an auto message saying that they're receiving a high volume of emails, please be patient...<o:p></o:p></p>
</div>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Bee<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<p class="MsoNormal">Bee Bornheimer (she/hers)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Digital Resources and Cataloging Librarian<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">University of San Diego School of Law<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">5998 Alcalá Park<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Pardee Legal Research Center<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">San Diego CA 92110-2492<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal">(619)260-4228<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="mailto:bbornheimer@sandiego.edu" target="_blank">bbornheimer@sandiego.edu</a><o:p></o:p></p>
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