[Eril-l] [EXT] allAfrica.com - Unable to make contact to renew

[Angelica Freitas]

?I am having issues contacting them as well.


Angelica

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Marcia Lee <leemarci at gvsu.edu>
Sent: Wednesday, March 24, 2021 5:06 PM
To: eril-l at lists.eril-l.org
Subject: [EXT] [Eril-l] allAfrica.com - Unable to make contact to renew

Hello!

My colleagues and I have been attempting for 2 months to renew our library's subscription to the allAfrica database, however after several emails, phone calls, and messages submitted through their website we still have not received a response. I am reaching out to this community to see if anyone has experienced this with the allAfrica provider and/or if anyone has any contact information that might be helpful - I am listing the emails and phone number we have tried.

admin at allafrica.com<mailto:admin at allafrica.com>
commerce-service at allafrica.com<mailto:commerce-service at allafrica.com>
1.202.546.0777

Thanks for your help!
Marcia

Marcia Lee
eResources & Acquisitions Librarian
Grand Valley State University Libraries
Pronouns: she/her/hers
616-331-9164
leemarci at gvsu.edu<mailto:leemarci at gvsu.edu>

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