[Eril-l] Strange access problem

[Grossman, Jeffrey]

Suzanne,

I'd be willing to wager that the publisher/provider has the wrong IP range for the institution that you are seeing the branding for. It happens to us every few years especially with IT departments who add and drop ranges regularly.

Good luck! It can be a maddening thing to deal with.

Best always,
Jeff

Jeff Grossman
Head of Collection Services
University Library
grossmanj2 at xavier.edu<mailto:gibsonk6 at xavier.edu>
T 513-745-2998
F<https://www.xavier.edu/library/>or student and faculty appointments: https://xavier.libcal.com/appointments/grossman
Xavier University
3800 Victory Pkwy, Cincinnati, OH 45207

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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Suzanne Fayle <sfayle at roseman.edu>
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Subject: [Eril-l] Strange access problem

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Hi there,



I’m looking to see if anyone has any particular advice on an access problem I’ve been trying to fix.



When we log in to a journal titled Operative Dentistry we are seeing another University’s branding. We log in successfully but we are hitting a paywall when trying to access the articles. We authenticate through EZproxy and OCLC support can’t pinpoint the problem. The journal’s support looked at things and came up with no solution –  our IP addresses are accurately registered, the subscription is activated. This is definitely a new problem, it is not a new subscription. It seems to only be a problem when going through the proxy IP. Our on campus IP addresses can access articles ok and see our branding. I don’t see this problem with other resources. I have gone through the typical troubleshooting steps.



Short of contacting the other University I’m not sure what else to investigate. Any advice?



Suzanne Fayle, MSLS

Roseman University of Health Sciences

University Library

Electronic Resources Librarian

sfayle at roseman.edu<mailto:sfayle at roseman.edu>
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