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Suzanne,</div>
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I'd be willing to wager that the publisher/provider has the wrong IP range for the institution that you are seeing the branding for. It happens to us every few years especially with IT departments who add and drop ranges regularly.</div>
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Good luck! It can be a maddening thing to deal with.</div>
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Best always,</div>
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Jeff <br>
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<b><span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#0c2340">Jeff Grossman</span></b></p>
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<span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#333333"><span style="color:#007db3">grossmanj2@xavier.edu</span><a href="mailto:gibsonk6@xavier.edu" target="_blank"><span style="color:#007db3"></span></a></span></p>
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<b><span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#333333">T</span></b><span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#333333"> 513-745-2998</span></p>
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<span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#333333"><a href="https://www.xavier.edu/library/" target="_blank"><span style="color:#007db3">F</span></a>or student and faculty appointments:
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<b><span style="font-size:9.0pt; font-family:"Helvetica",sans-serif; color:#333333">Xavier University</span></b></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Suzanne Fayle <sfayle@roseman.edu><br>
<b>Sent:</b> Tuesday, March 2, 2021 1:24 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Strange access problem</font>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">Hi there,</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">I’m looking to see if anyone has any particular advice on an access problem I’ve been trying to fix.</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif"> </span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">When we log in to a journal titled Operative Dentistry we are seeing another University’s branding. We log in successfully but we are hitting a paywall when trying
to access the articles. We authenticate through EZproxy and OCLC support can’t pinpoint the problem. The journal’s support looked at things and came up with no solution – our IP addresses are accurately registered, the subscription is activated. This is definitely
a new problem, it is not a new subscription. It seems to only be a problem when going through the proxy IP. Our on campus IP addresses can access articles ok and see our branding. I don’t see this problem with other resources. I have gone through the typical
troubleshooting steps. </span></p>
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<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">Short of contacting the other University I’m not sure what else to investigate. Any advice?
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<p class="x_MsoNormal"><b><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:#79101A">Suzanne Fayle, MSLS</span></b><span style="color:black"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:#7F7F7F">Roseman University of Health Sciences</span><span style="color:black"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:#7F7F7F">University Library</span><span style="color:black"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:#7F7F7F">Electronic Resources Librarian</span><span style="color:black"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:black"><a href="mailto:sfayle@roseman.edu"><span style="color:#0563C1">sfayle@roseman.edu</span></a></span><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif; color:#7F7F7F"> </span><span style="color:black"></span></p>
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