[Eril-l] Unique Item Requests in COUNTER 5

[Waters, Thomas]

Good afternoon, colleagues:

Under what circumstances in COUNTER 5 are the number of Unique Item
Requests greater than the number of Total Item Requests?

My understanding was that Unique Requests discounts double-clicks and
multiple downloads within a single user session; therefore, I'd expect the
number of Unique Requests to be lower than Total Requests. I'm noticing one
vendor, however, with numbers of Unique Requests that are higher than the
Total Requests. Trying to make sense of this...

As always, thanks for any help that you all can provide!

-- 
Thomas Waters, MA, MLIS
Technical Services Librarian
Assistant Professor
Trustee Library of Brenau University

500 Washington Street SE
Gainesville, GA 30501
770-718-5303
twaters1 at brenau.edu

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