[Eril-l] Taylor & Francis journal access

[MCGARVEY Vicki]

Hi Everyone

We have been experiencing this with a range of T & F journals for backfiles, we have contacted the publisher

Regards

Vicki
_______________________________________________________________________________
Vicki McGarvey M.Ed., PGDip ILS, BA (Hons),  MCLIP, SFHEA
(She/Her/Hers)
Resources & Library Systems Manager
Library and Student Services, Staffordshire University,
Blackstone Building E200,
College Road, Stoke-on-Trent
e. vicki.mcgarvey at staffs.ac.uk<mailto:vicki.mcgarvey at staffs.ac.uk>
Message me on teams<https://teams.microsoft.com/l/chat/0/0?users=vicki.mcgarvey@staffs.ac.uk>
Please note my working days are Tue-Fri

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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Angela M Worris
Sent: 14 December 2021 19:42
To: Howard, Jessica <HOWARDJ at dickinson.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Taylor & Francis journal access

We have had issues with three T & F online journals so far this past week and could be a more widespread for other titles.
When i contacted them through the support system they wanted screenshots and IP addresses but in the end reinstated fulltext access
to one of the titles back to 1997. Previously we were only able to access 2010 to current before the reinstated access. This title was The History of Photography.


Thank you for your posting,

Angela

On Tue, Dec 14, 2021 at 2:33 PM Howard, Jessica <HOWARDJ at dickinson.edu<mailto:HOWARDJ at dickinson.edu>> wrote:
We recently discovered that the Taylor & Francis journals site does not currently provide us with access to the full range of years to which we are entitled. In many cases we can access the most recent subscription years, but cannot access older journal issues.

I reported one example to T&F last week, not realizing at the time that it was a more widespread issue.  T&F support said that they were working to resolve known technical issues, and they manually reinstated our access for the journal in question.  We subsequently discovered that this is an issue for many of our other T&F journals, and the problem persists.

Has anyone else encountered this issue with T&F journals?  I haven’t seen any announcements from T&F about this, but it sounded like it could be a widespread issue, rather than specific to our library.

Best,
Jess

Jessica L. Howard<https://libguides.dickinson.edu/prf.php?account_id=20351> (she/her)
Electronic Resources & Web Services Librarian
Waidner-Spahr Library | Dickinson College
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--
Angela Worris
Serials Specialist

Virginia Commonwealth University
James Branch Cabell Library
901 Park Ave
Richmond, VA  23284



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