[Eril-l] Taylor & Francis journal access

[Angela M Worris]

We have had issues with three T & F online journals so far this past week
and could be a more widespread for other titles.
When i contacted them through the support system they wanted screenshots
and IP addresses but in the end reinstated fulltext access
to one of the titles back to 1997. Previously we were only able to access
2010 to current before the reinstated access. This title was The History of
Photography.


Thank you for your posting,

Angela

On Tue, Dec 14, 2021 at 2:33 PM Howard, Jessica <HOWARDJ at dickinson.edu>
wrote:

> We recently discovered that the Taylor & Francis journals site does not
> currently provide us with access to the full range of years to which we are
> entitled. In many cases we can access the most recent subscription years,
> but cannot access older journal issues.
>
>
>
> I reported one example to T&F last week, not realizing at the time that it
> was a more widespread issue.  T&F support said that they were working to
> resolve known technical issues, and they manually reinstated our access for
> the journal in question.  We subsequently discovered that this is an issue
> for many of our other T&F journals, and the problem persists.
>
>
>
> Has anyone else encountered this issue with T&F journals?  I haven’t seen
> any announcements from T&F about this, but it sounded like it could be a
> widespread issue, rather than specific to our library.
>
>
>
> Best,
>
> Jess
>
>
>
> Jessica L. Howard
> <https://libguides.dickinson.edu/prf.php?account_id=20351> (she/her)
>
> Electronic Resources & Web Services Librarian
>
> Waidner-Spahr Library | Dickinson College
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> Eril-l mailing list
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>


-- 
*Angela Worris*
*Serials Specialist*

*Virginia Commonwealth University*
*James Branch Cabell Library*
*901 Park Ave*
*Richmond, VA  23284*
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