[Eril-l] [External] Re: Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

Heidi Card cardh at duq.edu
Fri Aug 6 05:31:48 PDT 2021 

Hello all –

Did anyone contact Elseiver and get a response? I did get one report of this late yesterday, but I can’t replicate any errors this morning.


Thanks & kind regards,

Heidi


Heidi Card (she/her), MA, MLIS
Access & Discovery Librarian, Collections & Metadata Services
Gumberg Library | Duquesne University
600 Forbes Avenue, Pittsburgh, PA 15282
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233
www.duq.edu/library<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0>

I acknowledge and honor the Shawnee<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vDdzk3eZwG%2FqsAKpKpDeYoxcK%2Bbcjk1svo9iy7MD%2BG0%3D&reserved=0> and Osage<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WOGb95Q5WasZ%2FxIxDVtTGV0rEalwK4c88jl2Ay2WPQY%3D&reserved=0> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands. Whose land are you on?
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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Robyn M Gleasner
Sent: Thursday, August 5, 2021 5:40 PM
To: Timothy Mccarthy <tmmc at buffalo.edu>; eril-l at lists.eril-l.org
Subject: [External] Re: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

We are having access issues at the UNM Health Sciences Library too. Users have reported different error messages after authenticating. I would like to hear about solutions too.

Robyn

Get Outlook for iOS<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Ccardh%40duq.edu%7Ca83a537df3a743eca0c508d9585a8ca8%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637637968217872941%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=iSuvugkSPxLJVxWEvf8BB9I3SX8b3H4PtaMhzY6H30Q%3D&reserved=0>
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 2:55:51 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

[[-- External - this message has been sent from outside the University --]]


Hi All,



We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users.  When we click on our EZProxied link for Embase (https://gate.lib.buffalo.edu/login?url=https://www.embase.com/<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.embase.com%2F__%3B!!KXH1hvEXyw!LlCfmIpgzxdpW-FM8Bfd6jdMklXMrqu-qEOviEcrqhzZvyxepWgl23Rdcux6Ro8t0ig0%24&data=04%7C01%7Ccardh%40duq.edu%7Ca83a537df3a743eca0c508d9585a8ca8%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637637968217882929%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=DFZrceKNSCu5Q0XnsB28skqnhmVa5lnaaASfq4f%2FIR0%3D&reserved=0>) the page resolves to a mostly blank page as shown below and then an error page.  We can’t figure out the problem so far.  Has anyone else seen a similar problem and were you able to resolve it?



Thanks!

Tim

________________

Tim McCarthy

Technical Services Systems Librarian

eResources Team

University at Buffalo Libraries

134 Lockwood Library

Buffalo, NY 14260-2210

Ph: (716) 645-8577

tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>



[cid:image001.jpg at 01D78A9D.7EA8CFD0]

[cid:image002.jpg at 01D78A9D.7EA8CFD0]





From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:56 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Maybe someone can shed some light on this. Do you want to send the email?

Sue



From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:54 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Same for me.  I wonder if asking about this on ERIL-L might be worthwhile?  Tim



From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:52 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Mine is “Don’t enable HTTPS-Only Mode”

--Nancy



From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:50 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.

Very bottom.



From: Susan Prefontaine
Sent: Thursday, August 5, 2021 3:46 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Only difference with mine is highlighted below. Tim’s says 866 MB.

[cid:image003.png at 01D78A9D.7EA8CFD0]



From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:44 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Mine look the same! I have no idea.

--Nancy



From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:40 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



Here are my Firefox security settings.  Tim

[cid:image007.png at 01D78A9D.7EA8CFD0]

[cid:image008.png at 01D78A9D.7EA8CFD0]







From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:34 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



I haven’t been able to trigger the error at all.

--Nancy



From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:33 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem.  Tim



From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:28 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier



…and

“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”



Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.



Sue



From: Susan Prefontaine
Sent: Thursday, August 5, 2021 2:40 PM
To: Nancy Babb (babb at buffalo.edu<mailto:babb at buffalo.edu>) <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: Embase via Elsevier



>From Donna, who is using Chrome,



“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..still can’t get it in Chrome unless I use an incognito window. So, I’m doing something or……??”



Sue
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