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<p class="MsoNormal"><span style="font-size:12.0pt">Hello all –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Did anyone contact Elseiver and get a response? I did get one report of this late yesterday, but I can’t replicate any errors this morning.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks & kind regards, <o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt">Heidi
<o:p></o:p></span></p>
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Heidi Card </span></b><span style="font-size:12.0pt">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Access & Discovery Librarian</span></i><span style="font-size:12.0pt">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-size:12.0pt"><a href="mailto:cardh@duq.edu"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F4E79"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt">I acknowledge and honor the
<a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vDdzk3eZwG%2FqsAKpKpDeYoxcK%2Bbcjk1svo9iy7MD%2BG0%3D&reserved=0">
<span style="color:#0563C1">Shawnee</span></a> and <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434548849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WOGb95Q5WasZ%2FxIxDVtTGV0rEalwK4c88jl2Ay2WPQY%3D&reserved=0">
<span style="color:#0563C1">Osage</span></a> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands.<span style="color:#500050"> <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnative-land.ca%2F__%3B!!KGKeukY!hwVSpngdzjG6ntQbVc2XbH1KgZNaFcsVa_KOZGxfbG03aniAyA7g73mexh6YkpiS-Wll%24&data=04%7C01%7Ccardh%40duq.edu%7Cd63c48b5e5264624b06d08d898621b01%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637426894434558841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jkzE27yv%2BzTzwjG75FjVa6gB3yJ7QAkMenYmPdyH36M%3D&reserved=0" target="_blank"><span style="color:#1155CC">Whose
land are you on?<br>
</span></a></span></span></i><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Robyn M Gleasner<br>
<b>Sent:</b> Thursday, August 5, 2021 5:40 PM<br>
<b>To:</b> Timothy Mccarthy <tmmc@buffalo.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> [External] Re: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">We are having access issues at the UNM Health Sciences Library too. Users have reported different error messages after authenticating. I would like to hear about solutions too.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Robyn<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Get <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Ccardh%40duq.edu%7Ca83a537df3a743eca0c508d9585a8ca8%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637637968217872941%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=iSuvugkSPxLJVxWEvf8BB9I3SX8b3H4PtaMhzY6H30Q%3D&reserved=0">
Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>><br>
<b>Sent:</b> Thursday, August 5, 2021 2:55:51 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome</span>
<o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:black">[[-- External - this message has been sent from outside the University --]]</span></strong><o:p></o:p></p>
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<p class="xmsonormal">Hi All,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users. When we click on our EZProxied link for Embase (<a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.embase.com%2F__%3B!!KXH1hvEXyw!LlCfmIpgzxdpW-FM8Bfd6jdMklXMrqu-qEOviEcrqhzZvyxepWgl23Rdcux6Ro8t0ig0%24&data=04%7C01%7Ccardh%40duq.edu%7Ca83a537df3a743eca0c508d9585a8ca8%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637637968217882929%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=DFZrceKNSCu5Q0XnsB28skqnhmVa5lnaaASfq4f%2FIR0%3D&reserved=0"><span style="color:windowtext">https://gate.lib.buffalo.edu/login?url=https://www.embase.com/</span></a>)
the page resolves to a mostly blank page as shown below and then an error page. We can’t figure out the problem so far. Has anyone else seen a similar problem and were you able to resolve it?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks!<o:p></o:p></p>
<p class="xmsonormal">Tim<o:p></o:p></p>
<p class="xmsonormal"><u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">________________</span></u><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Tim McCarthy</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Technical Services Systems Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">eResources Team</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">University at Buffalo Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">134 Lockwood Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Buffalo, NY 14260-2210</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Ph: (716) 645-8577</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="325" height="359" style="width:3.3854in;height:3.7395in" id="x_Picture_x0020_4" src="cid:image001.jpg@01D78A9D.7EA8CFD0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="645" height="229" style="width:6.7187in;height:2.3854in" id="x_Picture_x0020_5" src="cid:image002.jpg@01D78A9D.7EA8CFD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:56 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Maybe someone can shed some light on this. Do you want to send the email?<o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:54 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Same for me. I wonder if asking about this on ERIL-L might be worthwhile? Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:52 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine is “Don’t enable HTTPS-Only Mode”<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:50 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.<o:p></o:p></p>
<p class="xmsonormal">Very bottom.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 3:46 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Only difference with mine is highlighted below. Tim’s says 866 MB.
<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="677" height="143" style="width:7.052in;height:1.4895in" id="x_Picture_x0020_3" src="cid:image003.png@01D78A9D.7EA8CFD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:44 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine look the same! I have no idea.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:40 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Here are my Firefox security settings. Tim<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="632" height="762" style="width:6.5833in;height:7.9375in" id="x_Picture_x0020_1" src="cid:image007.png@01D78A9D.7EA8CFD0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="685" height="212" style="width:7.1354in;height:2.2083in" id="x_Picture_x0020_2" src="cid:image008.png@01D78A9D.7EA8CFD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:34 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I haven’t been able to trigger the error at all.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:33 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem. Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:28 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">…and <o:p></o:p></p>
<p class="xmsonormal"><b>“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 2:40 PM<br>
<b>To:</b> Nancy Babb (<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>) <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">From Donna, who is using Chrome,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b>“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..<span style="background:yellow">still
can’t get it in Chrome unless I use an incognito window</span>. So, I’m doing something or……??”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
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