[Eril-l] EBSCO "no results were found"

[Waters, Thomas]

Hi Sylvia,

I saw this but wasn't certain it applied, as we aren't using the EBSCO
Mobile App or the New Discovery Service interface. I know EBSCO was having
problems with their eBooks yesterday, but they report these issues have
since been resolved.

On Thu, Apr 15, 2021 at 12:12 PM Rowe, Sylvia <srowe1 at jscc.edu> wrote:

> EBSCO is currently doing maintenance to the eBook collection, so might
> that be the cause?
>
> From their Alert Status page (https://status.ebsco.com/): EBSCO will be
> performing scheduled maintenance from Thursday, April 8 to Friday, April
> 26. During this time, changes made to the eBook and audiobook settings in
> Site/Group Maintenance in EBSCOadmin will not sync to the EBSCO Mobile App
> or the New Discovery Service interface. Changes to settings will continue
> to sync to EBSCOhost and existing EBSCO Discovery Service as usual during
> this time.
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Waters,
> Thomas <twaters1 at brenau.edu>
> *Sent:* Thursday, April 15, 2021 11:06:34 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] EBSCO "no results were found"
>
> Good morning, all:
>
> A student reports that a link from WorldCat Discovery to an eBook on EBSCO
> is returning an EBSCO “No results were found” error, and they’ve emailed a
> screenshot to confirm their description of the problem. I provided a direct
> link to the eBook without the Discovery linking syntax, but the student
> reports the same behavior.
>
> The EBSCO accession number that the student’s screenshot shows is “not
> found” matches the accession number of the eBook they are attempting to
> access. In addition, I’m having no problems with accessing the eBook
> myself, either through Discovery or through direct linking.
>
> Has anyone else encountered this type of problem and know where I might
> look to fix it?
>
> --
> Thomas Waters, MA, MLIS
> Technical Services Librarian
> Assistant Professor
> Trustee Library of Brenau University
>
> 500 Washington Street SE
> Gainesville, GA 30501
> 770-718-5303
> twaters1 at brenau.edu
>
> Confidentiality Notice:  This e-mail and any attachments are confidential
> and may also be privileged.  If you are not the named recipient, please
> notify the sender immediately and delete the contents of this message
> without disclosing the contents to anyone, using them for any purpose, or
> storing or copying the information on any medium.
>
>
>
> Sylvia Rowe
> *Library Technology Specialist*
> *Jackson State Community College*
> (731) 424-3520 ext. 50328
> 2046 North Parkway, Jackson, TN 38301
> <https://www.facebook.com/jacksonstatecommunitycollege/>
> <https://twitter.com/jscc_main>
> <https://www.instagram.com/jackson_state_cc/>
> <https://www.linkedin.com/company/117980/>
>
>

-- 
Thomas Waters, MA, MLIS
Technical Services Librarian
Assistant Professor
Trustee Library of Brenau University

500 Washington Street SE
Gainesville, GA 30501
770-718-5303
twaters1 at brenau.edu

Confidentiality Notice:  This e-mail and any attachments are confidential
and may also be privileged.  If you are not the named recipient, please
notify the sender immediately and delete the contents of this message
without disclosing the contents to anyone, using them for any purpose, or
storing or copying the information on any medium.
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