[Eril-l] [EXTERNAL] Re: [External] Re: What kind of online tool do you use to track reference and instruction statistics?

Wed Sep 30 12:06:17 PDT 2020

After we stopped using Gimlet, we created a Qualtrics form to capture Reference question data. There are fields for the question and answer (if wanted) , question type, location (desk, office, or online), and tags to help organize the questions (books, printing, research, etc.).

Karen

Karen Kunz, MLS
Technical Services and Systems Librarian

Oregon Institute of Technology
3201 Campus Drive, Klamath Falls, OR 97601
karen.kunz at oit.edu<mailto:karen.kunz at oit.edu> | 541.885.1769 (office) | 541.885.1777 (fax)

www.oit.edu/libraries<http://www.oit.edu/libraries>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Robert Arndt
Sent: Wednesday, September 30, 2020 11:48 AM
To: Heidi Card <cardh at duq.edu>; Jeanne Little <jeanne.little at uni.edu>; Hamill, Cheryl <Cheryl.Hamill at health.wa.gov.au>
Cc: James C. Miller <millerjc at hollins.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXTERNAL] Re: [External] Re: What kind of online tool do you use to track reference and instruction statistics?

We use Gimlet.
Robert

Robert Arndt
Director of Reference and Instructional Services
Mary Livermore Library
University of North Carolina at Pembroke
Pembroke, NC 28372
910.521.6529
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Heidi Card <cardh at duq.edu<mailto:cardh at duq.edu>>
Sent: Wednesday, September 30, 2020 11:01 AM
To: Jeanne Little <jeanne.little at uni.edu<mailto:jeanne.little at uni.edu>>; Hamill, Cheryl <Cheryl.Hamill at health.wa.gov.au<mailto:Cheryl.Hamill at health.wa.gov.au>>
Cc: James C. Miller <millerjc at hollins.edu<mailto:millerjc at hollins.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [EXTERNAL] Re: [Eril-l] [External] Re: What kind of online tool do you use to track reference and instruction statistics?

CAUTION: This email originated from outside of the organization. Do not click on links or open attachments unless you recognize the sender and know the content is safe.

We also use Springshare LibAnswers.

Best,

Heidi

Heidi Card (she/her), MA, MLIS

Access & Discovery Librarian, Collections & Metadata Services

Gumberg Library | Duquesne University

600 Forbes Avenue, Pittsburgh, PA 15282
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233

www.duq.edu/library<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C1%7C637370885217296085&sdata=HuHzd9KpV3hplDvAMZG%2FQ8YvEEfC%2BUlpGehFfgVw1iw%3D&reserved=0>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Jeanne Little
Sent: Tuesday, September 29, 2020 5:25 PM
To: Hamill, Cheryl <Cheryl.Hamill at health.wa.gov.au<mailto:Cheryl.Hamill at health.wa.gov.au>>
Cc: James C. Miller <millerjc at hollins.edu<mailto:millerjc at hollins.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [External] Re: [Eril-l] What kind of online tool do you use to track reference and instruction statistics?

We use SpringShare's LibAnswers.

Jeanne

On Tue, Sep 29, 2020 at 12:19 AM Hamill, Cheryl <Cheryl.Hamill at health.wa.gov.au<mailto:Cheryl.Hamill at health.wa.gov.au>> wrote:

Some libraries are using REDCap - if your research department has access it may be possible to get access via them.

https://pubmed.ncbi.nlm.nih.gov/25023012/<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F25023012%2F&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C1%7C637370885217306076&sdata=Lt6HWOPHncz60OVy2Cb0xOwoHgb%2BSRRzsYvZjYqJGM0%3D&reserved=0>

https://pubmed.ncbi.nlm.nih.gov/31607820/<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F31607820%2F&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C1%7C637370885217306076&sdata=6lJDoVtLkhqOYU2hXR%2BHLTV5x3N9jRxmGXu5lpFJtp8%3D&reserved=0>

Can't comment on it personally.

Regards

Cheryl Hamill, FALIA, AALIA (CP) Health | Head of Department

Library & Information Service for staff in EMHS and SMHS (from bases at Fiona Stanley and Royal Perth Hospitals)

South Metropolitan Health Service

Ground Floor, Education Centre, Fiona Stanley Hospital

11 Robin Warren Drive, Murdoch WA 6150

Locked Bag 100, Palmyra DC, Western Australia  6961

T: (08) 6152 2465 [@ FSH]  |  (08) 9224 2295 [@ RPH]

E: Cheryl.Hamill at health.wa.gov.au<mailto:Cheryl.Hamill at health.wa.gov.au>

E: smhs.library at health.wa.gov.au<mailto:smhs.library at health.wa.gov.au>

southmetropolitan.health.wa.gov.au<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.southmetropolitan.health.wa.gov.au%2F&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C1%7C637370885217316071&sdata=xC%2BuOnw9ALEcV24Y9aN9MK561z7qL55IVzO1aZi7zq8%3D&reserved=0>

https://selibrary.health.wa.gov.au/<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fselibrary.health.wa.gov.au%2F&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C1%7C637370885217316071&sdata=w8loU042hegdMKpw5%2BAnWRcMbMCu8zUU87dU42%2B1QQE%3D&reserved=0>

[SMHS_signature_block6-01]

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of James C. Miller
Sent: Tuesday, 29 September 2020 6:33 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] What kind of online tool do you use to track reference and instruction statistics?

Hi All,

We use Zoho to track our reference interactions (answering reference or informational questions) and our instruction statistics (how many instruction sessions, for which class, for how long, etc).

We're considering ditching Zoho. Do any of you have software recommendations for this kind of data collection? Google Docs? We want something that is easy to use, exports well, and offers a few different options when entering the data (customizable fields for dropdowns, etc).

Thanks for reading,

James

James Miller | Discovery & Sciences Liaison Librarian (pronouns: he/him/his)

Wyndham Robertson Library

Need research help? Make an appointment with me: https://calendly.com/millerjc/30min<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fcalendly.com%2Fmillerjc%2F30min%3Fmonth-view%3Denabled__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREVMlWvgI%24&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C0%7C637370885217326067&sdata=DqPghUcgLSaTdCl1PLJ9fw4ieeXGe4FYw3aelyKTWOE%3D&reserved=0>

Hollins University

7950 E. Campus Drive: Box 9000

Roanoke, VA 24020

Library.hollins.edu<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Flibrary.hollins.edu%2F__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREZVeo1m0%24&data=02%7C01%7Ckaren.kunz%40oit.edu%7Cced025f0a388498d159708d865717073%7Cf4db50f235d14e0694e2167755273558%7C0%7C0%7C637370885217326067&sdata=vKgsDLbLuM%2FG%2Ba6zkrDqxudg68W7Um2SRHAlqzD47xs%3D&reserved=0> | 540.362.6653

millerjc at hollins.edu<mailto:millerjc at hollins.edu>

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Library Assistant IV

Resource Management

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University of Northern Iowa

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