[Eril-l] [External] Re: Access to Springer

Tue Sep 1 10:38:50 PDT 2020

Hi Melanie,

Thanks for reaching out! Our problem seems to be resolved -- access looks
to be back to normal.

-Kathleen
_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu
<kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Tue, Sep 1, 2020 at 12:57 PM Melanie Masserant <
Melanie.Masserant at springer.com> wrote:

> Hello Kathleen, Heidi & Mandi,
>
>
>
> I contacted our platforms group after I saw what you reported here. We’re
> working on fixing this, so feel free to reach out to me directly if you
> have any more issues.
>
>
>
> Thank you,
>
> Melanie
>
>
>
> *Melanie Masserant*
>
> Account Development Manager
>
>
>
> *Springer* *Nature*
>
> 1 New York Plaza, 1 FDR Dr.| New York, NY 10004
>
> T (212)460-1678 M (646) 771-0659
>
> Melanie.masserant at springernature.com
>
> www.springernature.com
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Kathleen
> Folger
> *Sent:* Tuesday, September 1, 2020 12:51 PM
> *To:* Heidi Card
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] [External] Re: Access to Springer
>
>
>
> *[External - Use Caution]*
>
> Our problem now seems to be resolved - we're able to access content to
> which we are entitled.
>
>
>
> -Kathleen
>
> _________________________________________
> Kathleen M. Folger, Electronic Resources Officer
> University of Michigan Library
> 312 Hatcher North
> Ann Arbor, MI 48109-1190
> V:(734) 764-9375
> F:(734) 764-0259
> kfolger at umich.edu
>
>
>
> My pronouns are she, her, hers – what are yours?
>
>
>
>
>
> On Tue, Sep 1, 2020 at 12:49 PM Heidi Card <cardh at duq.edu> wrote:
>
> Hi Mandi & Kathleen,
>
>
>
> I’m having the same issue – I emailed Springer and called (which was not
> helpful). Please keep us posted if you hear anything.
>
>
>
>
>
> Thanks,
>
>
>
> Heidi
>
>
>
>
>
> *Heidi Card *(she/her),* MA, MLIS*
>
> *Access & Discovery Librarian*, *Collections & Metadata Services*
>
> Gumberg Library | Duquesne University
> cardh at duq.edu | 412.396.5233
>
> www.duq.edu/library
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__na01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.duq.edu-252Flibrary-26data-3D02-257C01-257C-257Ce13e7b8b1e714bd119ac08d61e4712cc-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C636729687933799303-26sdata-3DybuuCRW9rR7EdLRQHY-252FMZ1J-252F5COPPmkMUe6G5F7pD0M-253D-26reserved-3D0&d=DwMFaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=zb14Jl4nBnajclLD0DEzufEqq9-eR3o3k0nrinv0_QQ&s=NHSEDDJD50oktauX_RoZzKo6A6gu4LYzQx5qJknZ2jM&e=>
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Kathleen
> Folger
> *Sent:* Tuesday, September 1, 2020 11:14 AM
> *To:* Mandi Schwarz <Mandi.Schwarz at unbc.ca>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* [External] Re: [Eril-l] Access to Springer
>
>
>
> Hi Mandi,
>
>
>
> Yes, we just got a report of the same problem. It looks like we'll have
> access as normal but, when trying to access content we've purchased, we're
> being asked for payment.
>
>
>
> -Kathleen
>
> _________________________________________
> Kathleen M. Folger, Electronic Resources Officer
> University of Michigan Library
> 312 Hatcher North
> Ann Arbor, MI 48109-1190
> V:(734) 764-9375
> F:(734) 764-0259
> kfolger at umich.edu
>
>
>
> My pronouns are she, her, hers – what are yours?
>
>
>
>
>
> On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <Mandi.Schwarz at unbc.ca>
> wrote:
>
> Hi all!
>
>
>
> It appears that Springer has revoked all of our access at some level – if
> I run a search on SpringerLink and exclude preview-only content I am
> getting the expected results, but if I go to the article, the “Download
> PDF” button at the top right is missing, and below the abstract I see the
> message “This is a preview of subscription content, log in to check
> access.” An article that I was able to access last week is now
> inaccessible. This is unacceptable at any time, but is especially
> distressing at the beginning of September.
>
>
>
> Is anyone else seeing this as well?
>
>
>
> Thanks!
>
> Mandi
>
>
>
> Mandi Schwarz
>
> Library Technical Assistant – Electronic Resources | 250-960-6455 |
> Mandi.Schwarz at unbc.ca | she/her
>
> University of Northern British Columbia | 3333 University Way; Prince
> George, BC; V2N4Z9
>
> Proud member of CUPE3799
>
> *Gratefully acknowledging that we live and work in the unceded traditional
> territory of the Lheidli T’enneh.*
>
>
>
>
>
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