[Eril-l] FW: EBSCO Support Case #4391897 ER 913471 : Enhancement request - Send to Kindle button

[Harper, Cynthia]

Sent this message to EBSCO – please send them a me-too request for this enhancement if you like it!

--- Original Message ---


I'm impressed with Cambridge Online's "Send to Kindle" button, which helps people send their PDF downloads to Kindle. Here's what the intermediary page says:
[Cambridge provides a page of instructions to Kindle users linked from their ebook record]

………

From: EBSCO <auto-response at ebsco.com>
Sent: Monday, October 19, 2020 7:10 AM
To: Harper, Cynthia <charper at vts.edu>
Subject: EBSCO Support Case #4391897 ER 913471 : Enhancement request - Send to Kindle button

Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 4391897 - "ER 913471 : Enhancement request - Send to Kindle button".
_________________________________________________________________

Hello Cindy,

Thank you for your email.

I reported an enhancement request to add Send to Kindle button as on Cambridge Online UI.

All enhancement requests receive a complete review by our product management and engineering teams, and will be looked into for feasibility. If, after review, the enhancement is determined to be feasible it is placed on a schedule for a future release. As we receive many enhancement requests on a daily basis, release dates can vary.

……..


[From VTS]
- --- Original Message ---


Yes, but we’re in the business of educating patrons. We’d like a page that tells them about Send to Kindle, not just relying on their knowledge of their Kindle options.



Cindy

…….

[From EBSCO] ------
Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 4391897 - "SI 904564 : Enhancement request - Send to Kindle button".
_________________________________________________________________

Hi Cindy,

Thank you for your email.

On Save pages to PDF option you can see button for Save PDF as well as Send as Email. The Send as Email option should help to send PDF to kindle.

https://connect.ebsco.com/s/article/How-to-Print-E-mail-or-Save-EBSCO-eBooks-Pages-as-a-PDF?language=en_US

……..
[From VTS:]
Maybe have the Save to PDF menu item have two submenu items – Save to PDF and Send to Kindle.
…….



From: EBSCO <auto-response at ebsco.com<mailto:auto-response at ebsco.com>>
Sent: Wednesday, October 14, 2020 7:23 AM
To: Harper, Cynthia <charper at vts.edu<mailto:charper at vts.edu>>
Subject: EBSCO Support Case #4391897 SI 904564 : Enhancement request - Send to Kindle button



Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 4391897 - "SI 904564 : Enhancement request - Send to Kindle button".
_________________________________________________________________

Hi Cindy,

Thank you for your patience.

Our appropriate department would like to know where specifically you would like us to have the informative button on EBSCO documents for sending to Kindle. Could you please provide us more information so that we can update it accordingly.

Please let me know if you have any questions or if I can be of any further assistance.

……

--- Original Message ---


This is an enhancement request – to provide instructions to users on an infromative button on EBSCO documents. For sending to Kindle.

Cindy Harper



From: EBSCO <auto-response at ebsco.com<mailto:auto-response at ebsco.com>>
Sent: Thursday, October 8, 2020 9:44 AM
To: Harper, Cynthia <charper at vts.edu<mailto:charper at vts.edu>>
Subject: EBSCO Support Case #4391897 Enhancement request - Send to Kindle button



Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 4391897 - "Enhancement request - Send to Kindle button".
_________________________________________________________________

Hello Cindy,

Thank you for contacting EBSCO Technical Support.

I believe your concerns are related to sending saved PDF files to Kindle device. You can save PDF pages from EBSCOhost and send it Kindle device.

You can refer to our help page below for more information:

https://connect.ebsco.com/s/article/How-can-I-send-saved-EBSCO-eBook-pages-in-PDF-format-to-my-Kindle-eReader-device?language=en_US

Please let me know if you have any questions or if I can be of any further assistance.

Regards,


To send future technical support requests, please visit our Support Site: http://connect.ebsco.com


--- Original Message ---


I'm impressed with Cambridge Online's "Send to Kindle" button, which helps people send their PDF downloads to Kindle. Here's what the intermediary page says:



_________________________________________________________________

Please visit our(more...)



_________________________________________________________________

Please visit our support site (http://connect.ebsco.com) to access our Tutorials and Support Materials, a variety of helpful Adobe Flash tutorials, printable user guides, and help sheets. Check out the Top Stories section to see what's new, and view our Release Information under the Support News button to learn about the latest new features.
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