[Eril-l] EZProxy woes (OCLC hosted)

[Vickie Kline]

Ann,  I'd recommend subscribing to the EZproxy discussion list.

https://help.oclc.org/Library_Management/EZproxy/Get_started/Join_the_EZproxy_listserv_and_Community_Center


There have been a whole string of messages from sites diagnosing various
VPN issues while folks are off-campus.

I often find out about electronic resource issues and unannounced vendor
changes on the EZproxy list before users even report them!

Vickie

On Thu, Mar 26, 2020 at 2:51 PM Tenglund, Ann <ATENG at sbu.edu> wrote:

> We are reaching out for advice to see if other libraries are experiencing
> problems with EZProxy access to their databases. We are receiving multiple
> complaints from people who are getting messages that their account
> credentials are not correct, or who enter their credentials and then get
> nothing but a blank screen.
>
>
>
> This is happening mostly when they are trying to authenticate to our Ebsco
> Discovery System, but it is also seen when trying to authenticate to
> databases provided by other vendors.
>
>
>
> The user accounts in question do work, because when I test them, I can get
> through. It seems to occur most frequently on Windows 10 computers, and has
> been seen in Edge, Chrome, and Firefox.
>
>
>
> I am writing up directions that advise people to click in each box to
> enter their credentials and not use tab to move between boxes, and also to
> click on “Login” rather than use the enter/return key. I am also advising
> people to try different browsers and to clear their cache.
>
>
>
> I am also logging the problem with OCLC, because we are an OCLC-hosted
> EZProxy site.
>
>
>
> Are others seeing these types of problems? And if so, what are you
> advising your users to do?
>
>
>
> Thank you,
>
>
>
> Ann
>
>
>
> --
>
> Ann M. Tenglund
>
> Director of the Library & Faculty Development
>
> Friedsam Memorial Library
>
> St. Bonaventure University
>
> 3261 West State Road
>
> St. Bonaventure, NY  14778
>
> 716-375-2378
>
> www.sbu.edu/library
>
> www.sbu.edu/frc
>
> ateng at sbu.edu
>
>
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