[Eril-l] EZProxy woes (OCLC hosted)

[Amanda Fleming]

A couple of times we had a proxy access issue when faculty/staff were trying to use a VPN to access library resources. We found that if they turned off the VPN and just use their credentials they were able to gain access. With the VPN on it's like the system is trying to do a double proxy, because it already thinks you're in authenticated IP space.

-Amanda


~*~*~*~*~*~*~*~*~*~*~
Amanda Fleming
Serials Coordinator
afleming at linfield.edu<mailto:afleming at linfield.edu>
Linfield College
Jereld R. Nicholson Library
900 SE Baker St.
McMinnville OR 97128-6894
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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Dominic Benson (Staff)
Sent: Friday, March 27, 2020 1:14 AM
To: Tenglund, Ann <ATENG at sbu.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] EZProxy woes (OCLC hosted)

Ann,

One issue may be that the cookie being set has grown over time and now exceeds a file size limit. The user will have to delete browser history or switch to a different browser.

Kind regards,
Dom Benson
Scholarly Communications Office<https://www.brunel.ac.uk/life/library/SCO> (interim Repository Manager), also Analytics & Discovery<https://brunel.summon.serialssolutions.com/> Officer
Library<https://www.brunel.ac.uk/life/library>, Information Services, Brunel University London | T +44(0)1895 266143


  *   Please note, The University is closed. I am currently working from home - you may reach me via telephone, email, Skype for Business, or Teams.
  *   During this period our digital resources are available via our Databases A-Z<https://www.brunel.ac.uk/life/library/FindingInformation/Databases> for remote users and On Demand Document Delivery via our Inter Library Loans<https://www.brunel.ac.uk/life/library/UsingYourLibrary/Interlibrary-loans> service.
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________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Tenglund, Ann <ATENG at sbu.edu<mailto:ATENG at sbu.edu>>
Sent: 26 March 2020 18:50
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] EZProxy woes (OCLC hosted)


We are reaching out for advice to see if other libraries are experiencing problems with EZProxy access to their databases. We are receiving multiple complaints from people who are getting messages that their account credentials are not correct, or who enter their credentials and then get nothing but a blank screen.



This is happening mostly when they are trying to authenticate to our Ebsco Discovery System, but it is also seen when trying to authenticate to databases provided by other vendors.



The user accounts in question do work, because when I test them, I can get through. It seems to occur most frequently on Windows 10 computers, and has been seen in Edge, Chrome, and Firefox.



I am writing up directions that advise people to click in each box to enter their credentials and not use tab to move between boxes, and also to click on "Login" rather than use the enter/return key. I am also advising people to try different browsers and to clear their cache.



I am also logging the problem with OCLC, because we are an OCLC-hosted EZProxy site.



Are others seeing these types of problems? And if so, what are you advising your users to do?



Thank you,



Ann



--

Ann M. Tenglund

Director of the Library & Faculty Development

Friedsam Memorial Library

St. Bonaventure University

3261 West State Road

St. Bonaventure, NY  14778

716-375-2378

www.sbu.edu/library<http://www.sbu.edu/library>

www.sbu.edu/frc<http://www.sbu.edu/frc>

ateng at sbu.edu<mailto:ateng at sbu.edu>


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