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<p class="MsoNormal">A couple of times we had a proxy access issue when faculty/staff were trying to use a VPN to access library resources. We found that if they turned off the VPN and just use their credentials they were able to gain access. With the VPN on
it’s like the system is trying to do a double proxy, because it already thinks you’re in authenticated IP space.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Amanda<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">~*~*~*~*~*~*~*~*~*~*~<o:p></o:p></p>
<p class="MsoNormal">Amanda Fleming<o:p></o:p></p>
<p class="MsoNormal">Serials Coordinator<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:afleming@linfield.edu"><span style="color:#0563C1">afleming@linfield.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">Linfield College<o:p></o:p></p>
<p class="MsoNormal">Jereld R. Nicholson Library<o:p></o:p></p>
<p class="MsoNormal">900 SE Baker St.<o:p></o:p></p>
<p class="MsoNormal">McMinnville OR 97128-6894<o:p></o:p></p>
<p class="MsoNormal">~*~*~*~*~*~*~*~*~*~*~<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Dominic Benson (Staff)<br>
<b>Sent:</b> Friday, March 27, 2020 1:14 AM<br>
<b>To:</b> Tenglund, Ann <ATENG@sbu.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EZProxy woes (OCLC hosted)<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Ann,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">One issue may be that the cookie being set has grown over time and now exceeds a file size limit. The user will have to delete browser history or switch to a different
browser.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Kind regards,</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">Dom Benson</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B"><a href="https://www.brunel.ac.uk/life/library/SCO">Scholarly Communications Office</a> (interim Repository Manager), also Analytics
& <a href="https://brunel.summon.serialssolutions.com/">Discovery</a> Officer</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B"><a href="https://www.brunel.ac.uk/life/library">Library</a>, Information Services, Brunel University London
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">|</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#BE0F34">T</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00325B">+44(0)1895 266143</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#17365D;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;border:none windowtext 1.0pt;padding:0in">Please note, The University is closed. I am currently working from home - you may reach
me via telephone, email, Skype for Business, or Teams.</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#17365D;border:none windowtext 1.0pt;padding:0in">During this period our digital resources are available via our
<a href="https://www.brunel.ac.uk/life/library/FindingInformation/Databases">Databases A-Z</a> for remote users and On Demand Document Delivery via our
<a href="https://www.brunel.ac.uk/life/library/UsingYourLibrary/Interlibrary-loans">
Inter Library Loans</a> service.</span><span style="font-size:12.0pt"><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#17365D;border:none windowtext 1.0pt;padding:0in">For general information about Brunel’s response to the Coronavirus, advice
or support, please visit our </span><span style="font-size:12.0pt;border:none windowtext 1.0pt;padding:0in"><a href="https://www.brunel.ac.uk/about/coronavirus-information-for-the-brunel-community#Info_about_campus_and_services" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">portal</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Tenglund, Ann <<a href="mailto:ATENG@sbu.edu">ATENG@sbu.edu</a>><br>
<b>Sent:</b> 26 March 2020 18:50<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] EZProxy woes (OCLC hosted)</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal">We are reaching out for advice to see if other libraries are experiencing problems with EZProxy access to their databases. We are receiving multiple complaints from people who are getting messages that their account credentials are not
correct, or who enter their credentials and then get nothing but a blank screen.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">This is happening mostly when they are trying to authenticate to our Ebsco Discovery System, but it is also seen when trying to authenticate to databases provided by other vendors.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">The user accounts in question do work, because when I test them, I can get through. It seems to occur most frequently on Windows 10 computers, and has been seen in Edge, Chrome, and Firefox.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I am writing up directions that advise people to click in each box to enter their credentials and not use tab to move between boxes, and also to click on “Login” rather than use the enter/return key. I am also advising people to try different
browsers and to clear their cache.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I am also logging the problem with OCLC, because we are an OCLC-hosted EZProxy site.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Are others seeing these types of problems? And if so, what are you advising your users to do?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thank you,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Ann<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">-- </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Ann M. Tenglund</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Director of the Library & Faculty Development</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Friedsam Memorial Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">St. Bonaventure University</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">3261 West State Road</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">St. Bonaventure, NY 14778</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">716-375-2378</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="http://www.sbu.edu/library">www.sbu.edu/library</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="http://www.sbu.edu/frc">www.sbu.edu/frc</a>
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="mailto:ateng@sbu.edu">ateng@sbu.edu</a>
</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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