[Eril-l] Job Opening: Digital Services Specialist, full-time, ArtCenter College of Design Library, Pasadena, CA

Jennifer Faist jennifer.faist at artcenter.edu
Wed Mar 4 17:50:35 PST 2020

We are reopening the search for a Digital Services Specialist. Please feel free to share widely with anyone in your network you think would be well suited. The position reports to me. You are welcome to contact me with any questions; I'd be happy to talk to those interested.

Jennifer Faist, MFA | Leading Change Institute Fellow
Director, Collections & Systems
ArtCenter College of Design Library
1700 Lida Street, Pasadena, CA 91103
Pronouns: she/her/hers

jennifer.faist at artcenter.edu<mailto:jennifer.faist at artcenter.edu>| 626.396.2265

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Job title:        Digital Services Specialist
Reports to:   Director, Collections and Systems
Supervises: Student workers
FLSA status:           Non-exempt
Salary grade:           7

Job Summary
The Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and gathering, analyzing, and reporting statistics.


  *   Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
  *   Strong problem-solving and logic skills and aptitude for troubleshooting issues
  *   Proficiency with databases, social media, web technology, proxies, standard operating systems and software knowledge necessary to perform technical support tasks
  *   Experience with user support and possessing an exemplary customer service attitude
  *   Excellent written and oral communication skills, detail-oriented, highly organized, able to balance priorities, takes initiative, reliable and resourceful
  *   Collaboration skills with demonstrated success working on teams
  *   A commitment to diversity, and the ability to establish and maintain effective working relationships
Preferred Qualifications

  *   Advanced education in information science, computer science, art, design, media, or related studies from an accredited college or university
  *   Experience with asset management, project management, library services platforms, discovery layers, video and image editing, digital media production, web forms, content management systems, and web publishing software
  *   Understanding of authentication and proxy-rewrite methods for online resources
  *   Experience operating scanning equipment and editing digital images and text
  *   Knowledge of metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
  *   Understanding of copyright laws and rights management issues in a digital environment
  *   Cultural literacy and background in art and design history
Essential Functions
Electronic Resources — 20%

  *   Provide technical support for the Library’s online resources as part of an interdepartmental workflow
  *   Set up, test, and maintain proxy configurations for trials, databases, and e-journals
  *   Maintain Online Resources A-Z list
  *   Provide IP ranges to vendors
Software and Online Access — 20%

  *   Routinely verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
  *   Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
  *   Open and manage helpdesk tickets with vendors
  *   Assist with maintaining the WebPAC and website
  *   Manage admin settings for discovery layer and online resources
  *   Create and update web forms
  *   Assist with installation, integration, migration and implementation of library software
User Support and Services — 20%

  *   Provide patron support for inquiries and access issues for library digital resources
  *   Provide outreach for digitization services
  *   Train faculty and TAs to use equipment in the Faculty Technology Studio
  *   Provide technical assistance for library staff
  *   Maintain tutorials and troubleshooting guides for users
Digitization — 20%

  *   Scan articles for e-reserves
  *   Digitize and catalog images using best practices, cataloging standards, and authority records
  *   Maintain color management and calibration of equipment according to best-practice protocols
  *   Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
  *   Check quality control of digital images and metadata
  *   Upload images to the digital image repository
  *   Back up working files
Project Tracking and Data Analysis — 15%

  *   Manage tracking of workflows, projects, batches, and issue resolution
  *   Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
  *   Query data and gather statistics for analysis, reporting, surveys, and evidence-based decision making
Miscellaneous Job Functions — 5%

  *   Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines
  *   Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
  *   Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
  *   May be assigned special projects related to the Library as needed

Applications will be accepted until the position is filled. Qualified applicants should send application materials including employment application to HR at artcenter.edu<mailto:HR at artcenter.edu> and reference “Digital Services Specialist” in the subject line. Applications must include:

  1.  Cover letter that addresses your interest in and how you meet the minimum requirements of the position.
  2.  Current resume that includes educational and professional experience.
  3.  Employment application.

Download ArtCenter Application<http://www.artcenter.edu/assets/10361/src/ArtCenter_EmploymentApp_2018.pdf>
For more information: http://www.artcenter.edu/about/employment/digital-services-specialist.html

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