[Eril-l] Films on Demand zombie URL problem

[Moore, Gary]

Similar issue –

Has anyone experienced authentication issues where an on-campus user follows a stable catalog link, and is *sometimes, but not always* prompted to login to FOD, even while within your IP range? A workaround is to navigate to the FOD landing page using the same browser, and at that point, the direct title link starts working upon refreshing the page or pasting into a new tab.

______________________________________
Gary Moore
Coordinator Library Cataloging
W. M. Randall Library
University of North Carolina Wilmington
601 S. College Rd.
Wilmington NC 28403-5616
910-962-4252 voice
910-962-3078 fax
Email: mooreg at uncw.edu<mailto:mooreg at uncw.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Sally J. Lockwood
Sent: Wednesday, January 22, 2020 2:07 PM
To: Gordiyenko, Yelena <YELENA.GORDIYENKO at UCDENVER.EDU>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Films on Demand zombie URL problem

We have a database record in the catalog here https://newcatalog.library.cornell.edu/catalog/9923471<https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnewcatalog.library.cornell.edu%2Fcatalog%2F9923471&data=01%7C01%7Cmooreg%40uncw.edu%7Cad7c6d9083ce4314c65b08d79f6e5c5f%7C2213678197534c75af2868a078871ebf%7C1&sdata=6AJHTizjZtCt1h5vUxg2ECQlt3QNYB3khzbOwOjQajk%3D&reserved=0> that we use as a starting point to get to all the FOD films.  Click on “librarian view” to see the 856 subfield x proxied URL to point to the home page. We only purchased access to 9 titles in FOD so we don’t have a lot of demand.  The database record is what we sometimes recommend be used to get to the content.

Here is an example of an FOD streaming title record https://newcatalog.library.cornell.edu/catalog/10627696<https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnewcatalog.library.cornell.edu%2Fcatalog%2F10627696&data=01%7C01%7Cmooreg%40uncw.edu%7Cad7c6d9083ce4314c65b08d79f6e5c5f%7C2213678197534c75af2868a078871ebf%7C1&sdata=UXrFTKXQfZP26wdevtGc9hlv3angdZJ%2F1849Suw1x8s%3D&reserved=0> and again the “librarian view” 856 field shows that the URL that points to the content is different than what is in the top of the page.  Maybe it’s a matter of using the format in this 856 and substituting your institution code for the Cornell one that is 152376?

Sally Lockwood
__________________________________
E-Resources Specialist
110 Olin Library
Cornell University
Ithaca, NY 14853
607-255-1620
SJL8 at cornell.edu<mailto:SJL8 at cornell.edu>


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Beth M. Johns
Sent: Wednesday, January 22, 2020 1:51 PM
To: Gordiyenko, Yelena <YELENA.GORDIYENKO at UCDENVER.EDU<mailto:YELENA.GORDIYENKO at UCDENVER.EDU>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Films on Demand zombie URL problem

Yelena -- same problem here, mostly with students, but we do have some faculty who forget or ignore us. It's an age old problem!

We emphasize to students in instruction sessions to use the permanent links within the databases or in the case of FOD, use the "share" feature. For myself, I send an email to the faculty member with the proper link. Hopefully, it sinks in. Keep reminding them when you have the opportunity. If you have the ability to do faculty workshops during the year, that might be a good topic to catch several faculty at one sitting.

That's about the only way I know of to get around this unless FOD changes something.

For EBSCO, I have heard through the grapevine that there may be a change regarding the session URLs and making them the shareable URL, but don't hold me to that 😉


Beth



Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

pronouns: she/her/hers

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Gordiyenko, Yelena <YELENA.GORDIYENKO at UCDENVER.EDU<mailto:YELENA.GORDIYENKO at UCDENVER.EDU>>
Sent: Wednesday, January 22, 2020 1:34 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Films on Demand zombie URL problem


Hi all,



We have been encountering the following problem with Films on Demand for several years: when users use the URL at the top of the page to save a link to a FOD video, it quickly expires and, when they try it at a later date, takes them to a page prompting for a password that doesn’t exist. Unlike with other vendors, FOD requires a user to save the title URL from the box that appears when you choose the “Share” option listed beneath the video.



This creates a common problem for us as many professors use the top-of-the-page URL on their LMS site, and students are unable to access the video as a result.



Does anyone who uses FOD have any suggestions for how to deal with this issue? Any workflow you’ve implemented that has worked for you? Any feedback is welcome.



Thanks,



Yelena Gordiyenko

E-Resources Access Librarian

Auraria Library

1100 Lawrence Street

Denver, CO 80204

303-315-7708

yelena.gordiyenko at ucdenver.edu<mailto:yelena.gordiyenko at ucdenver.edu>
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