[Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?

[Jordan Ruud]

If a vendor cold-calls us, I'll tell them to email whatever brochures/materials they have, along with a price quote, and leave it at that. They're not going to get anything at all out of cold-calling me (or anyone in my library), because we have a collection development committee through which all decisions must get routed, and I won't bring anything to the committee that's not verbatim from the vendor. We've also discussed a vendor communication policy, modeled on UNT's, but haven't quite gotten there.

I ignore the "add this link to your LibGuide" messages because I feel like engaging with them at all might prompt further communication.

There's also my email signature, which I use selectively (i.e. only with vendors who've had a habit of calling me out of the blue).

Jordan Ruud
Public Services Librarian, University of Arkansas - Fort Smith
jordan.ruud at uafs.edu<mailto:jordan.ruud at uafs.edu> (email is the best way to reach me)
(479) 788-7208

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Diane Westerfield
Sent: Friday, November 01, 2019 10:23 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?


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Hi all,

Has anyone come up with a written policy that they send to overzealous sales reps of companies you don't have any products from, and to the random people trying to get you to put their never-heard-of-before company on your LibGuides? Then you can send a polite "We're not interested" and just spam them back every time with that policy. If they manage to get you on the phone, I suppose you could read them the policy, say "No thanks" and hang up.

Or do you just ignore them? That's what I do, but sometimes they get overly persistent.

Thanks,

Diane Westerfield, Electronic Resources & Serials Librarian
Colorado College, Tutt Library
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661
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