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<p>That pretty much describes the problems we were having, when access was working at all.</p>
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<p>Theresa - thanks for pointing out the date mismatch at the OCLC. That would have probably confused our IT people.<br>
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<div style="margin:0"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Jeff Grossman</span></font></div>
<div style="margin:0"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Electronic Resources Librarian</span></font></div>
<div style="margin:0"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Colorado Mesa University</span></font></div>
<div style="margin:0"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">970.248.1520</span></font></div>
<div style="margin:0"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">jgrossman@coloradomesa.edu</span></font></div>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Shanyun Zhang <zhangs@cua.edu><br>
<b>Sent:</b> Thursday, February 14, 2019 7:59 AM<br>
<b>To:</b> Grossman, Jeff<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Nexis Uni down?</font>
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<div>Thank you, Jeff!</div>
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<div>What is odd is that off campus can do the search and see the full text without problem, but when click on the icons for Print, Download, and the next page from result list, they don't work. At first, I thought the computer and browser versions may cause
the problem, but I just tried with my smart phone, and found that it works with campus wifi, but got the same problem with wireless connection and via ezproxy. I think the problem is related with ezproxy, but why off campus users still can search and see the
full text?</div>
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<div>Shanyun</div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 13, 2019 at 10:58 PM Grossman, Jeff <<a href="mailto:jgrossman@coloradomesa.edu">jgrossman@coloradomesa.edu</a>> wrote:<br>
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<p>It was down for about an hour for us, but seems to be back to normal.</p>
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<p>Shanyun - you may want to check to see if your authentication is up-to-date. We needed to work with their tech services yesterday to get our off-campus (ezproxy) access working again.<br>
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<div name="divtagdefaultwrapper"><span lang="en-US">
<div style="margin:0px"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Jeff Grossman</span></font></div>
<div style="margin:0px"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Electronic Resources Librarian</span></font></div>
<div style="margin:0px"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">Colorado Mesa University</span></font></div>
<div style="margin:0px"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt">970.248.1520</span></font></div>
<div style="margin:0px"><font size="2" face="Calibri,sans-serif"><span style="font-size:11pt"><a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a></span></font></div>
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<div id="gmail-m_565841557677284788divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on
behalf of Shanyun Zhang <<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a>><br>
<b>Sent:</b> Wednesday, February 13, 2019 7:18 PM<br>
<b>To:</b> Jill Emery<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>; Diane Westerfield<br>
<b>Subject:</b> Re: [Eril-l] Nexis Uni down?</font>
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<div>We can access it, but cannot download or print article. It works on campus, but not off campus. Anyone has the same problem?</div>
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<div dir="ltr"><b>Shanyun Zhang</b><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a></div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 13, 2019 at 5:59 PM Jill Emery <<a href="mailto:jill.emery@gmail.com" target="_blank">jill.emery@gmail.com</a>> wrote:<br>
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<div dir="ltr">We're down at Portland State in Oregon.</div>
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<div dir="ltr" class="gmail_attr">On Wed, Feb 13, 2019 at 2:55 PM Diane Westerfield <<a href="mailto:dwesterfield@coloradocollege.edu" target="_blank">dwesterfield@coloradocollege.edu</a>> wrote:<br>
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<p class="MsoNormal">Other libraries are experiencing the same problem (though it may look different in different browsers). Thanks everyone! Always good to know you’re not alone.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Diane Westerfield, Electronic Resources & Serials Librarian<u></u><u></u></p>
<p class="MsoNormal">Tutt Library, Colorado College<u></u><u></u></p>
<p class="MsoNormal"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank"><span style="color:blue">diane.westerfield@coloradocollege.edu</span></a><u></u><u></u></p>
<p class="MsoNormal">(719) 389-6661<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10pt; font-family:Tahoma,sans-serif">From:</span></b><span style="font-size:10pt; font-family:Tahoma,sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Diane Westerfield<br>
<b>Sent:</b> Wednesday, February 13, 2019 3:40 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Nexis Uni down?<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">For my Mountain and West time library folks, are you getting this error message when you try to click on an article in NexisUni? You can get in and search, but can’t actually read any articles – it sits a while and then produces this error.
I’m currently on hold with the phone number provided.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:18pt; font-family:"Times New Roman",serif">LexisNexis<sup>®</sup><u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:12pt; font-family:"Times New Roman",serif">Service is temporarily unavailable.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt; font-family:"Times New Roman",serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt; font-family:"Times New Roman",serif">Please call Customer Support at 1-800-543-6862 for assistance<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">[Go to My Start Page] button which leads to similar error message<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Diane Westerfield, Electronic Resources & Serials Librarian<u></u><u></u></p>
<p class="MsoNormal">Tutt Library, Colorado College<u></u><u></u></p>
<p class="MsoNormal"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank"><span style="color:blue">diane.westerfield@coloradocollege.edu</span></a><u></u><u></u></p>
<p class="MsoNormal">(719) 389-6661<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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-- <br>
<div dir="ltr" class="gmail-m_565841557677284788gmail_signature">
<div dir="ltr"><b>Shanyun Zhang</b><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><br>
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-- <br>
<div dir="ltr" class="gmail_signature">
<div dir="ltr"><b>Shanyun Zhang</b><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><br>
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