[Eril-l] Wiley slowness/timeouts

[Christina Geuther]

They got back to me today and it is resolved now.

Christina Geuther, MDiv, MLIS
Electronic Resources Librarian & Assistant Professor
Metadata, Preservation, and Acquisitions Department
Kansas State University Libraries, Unger T200

“Honoring everyone contains the promise of possibility”—Miroslav Volf
Due to the May 2018 fire in Hale Library and subsequent relocation of staff, the best way to contact me is by email at cgeuther at ksu.edu<mailto:cgeuther at ksu.edu>.  I do not have access to my former office phone number or voicemail.  I will arrange for calls to my personal mobile phone on a case-by-case basis.

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Christina Geuther
Sent: Monday, December 2, 2019 2:54 PM
To: Ray, Emily <emily.ray at unf.edu>; Kenyon Stuart <kstuart at umich.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Wiley slowness/timeouts

I reported it to Wiley this morning.

Christina Geuther, MDiv, MLIS
Electronic Resources Librarian & Assistant Professor
Metadata, Preservation, and Acquisitions Department
Kansas State University Libraries, Unger T200

“Honoring everyone contains the promise of possibility”—Miroslav Volf
Due to the May 2018 fire in Hale Library and subsequent relocation of staff, the best way to contact me is by email at cgeuther at ksu.edu<mailto:cgeuther at ksu.edu>.  I do not have access to my former office phone number or voicemail.  I will arrange for calls to my personal mobile phone on a case-by-case basis.

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Ray, Emily
Sent: Monday, December 2, 2019 2:44 PM
To: Kenyon Stuart <kstuart at umich.edu<mailto:kstuart at umich.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Wiley slowness/timeouts

Hello,

Yes I’m seeing really slow search results. Has this been reported to Wiley? Is there a ticket to join?

Emily

Emily Ray
Electronic Resources Librarian
Thomas G. Carpenter Library
University of North Florida
emily.ray at unf.edu<mailto:emily.ray at unf.edu>
904-620-5673

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Kenyon Stuart
Sent: Monday, December 2, 2019 3:31 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Wiley slowness/timeouts

Hello,

We have received reports of slow connections to Wiley including some timeouts. I have been able to confirm this with some links resolving in a few seconds, others in a half minute or some and some leading to a Cloudflare page indicating a host (onlinelibrary.wiley.com<https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fonlinelibrary.wiley.com&data=02%7C01%7Cemily.ray%40unf.edu%7C33ef843eb50548fded0708d777668fdb%7Cdf29b2fa8929482f9dbb60ff4df224c4%7C1%7C0%7C637109154711495459&sdata=5zyVsJozlPnEsWf6YSD6eN%2B1%2FsR3YkcHWvsmVI0pbb0%3D&reserved=0>) error.

Has anyone else been having problems connecting to Wiley today?

Thank you,

Kenyon Stuart
Metadata Services Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu<mailto:kstuart at umich.edu>
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