[Eril-l] ScienceDirect Journals - "500 Status Code Error" through OpenAthens

[Shoko Tokoro]

Hi,

Has anyone experienced a "500 Status Code Error" through OpenAthens URLs?
We noticed at the end of last month that accessing ScienceDirect journals
through OpenAthens links received the following error message.

https://www.sciencedirect.com/user/error/ATN-22

{"statusCode":500,"error":"Internal Server Error","message":"An
internal server error occurred"}

[image: image.png]

EBSCO, who manages our OpenAthens, has submitted a ticket to Elsevier.
Elsevier, on the other hand, says that they don't manage a Redirector and
it's not something they can fix.  They suggest that we create a WayFless URL
<https://service.elsevier.com/app/answers/detail/a_id/28537/supporthub/elsevieraccess/>
.

I’d appreciate any information you can provide on this issue or similar
issues.

Regards,
Shoko
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Shoko Tokoro | Electronic and Continuing Resources Librarian
UNC Charlotte | J. Murrey Atkins Library | http://library.uncc.edu
9201 University City Blvd, Charlotte, NC 28223-0001
704.687.1102 | stokoro at uncc.edu
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