[Eril-l] Infobase Films on Demand Chat Popup Feature

[Wallis, Lisa]

I agree it could be confusing. Do you know if/how they will refer questions
to a home library? Are they planning to direct the inevitable
library-related questions to the libraries' home pages, at least? What if
the problem with FoD is authentication related?

If they have thought about these issues and have a plan (rather than just
saying "Sorry. Not us. Contact your library."), then it could work.

On Tue, Apr 2, 2019 at 1:48 PM Kearns, Jane E. <JKearns at vtc.vsc.edu> wrote:

> Hi,
>
>
>
>    Films on Demand added a Chat Help popup which pops up in the interface
> when you initially visit their page. I contacted them to ask to have it
> turned off – concerned that it will confuse students looking for research
> or directional help service from our Library live chat help. It’s only been
> active a couple of weeks but they said they have not had any other
> libraries ask to have it turned off or express having issues with it.
>
>
>
> Anyone else feel this could be confusing?
>
> Jane
>
>
>
> *Jane Kearns  | *Library Director * | *Hartness Library *| *Vermont Tech
> & CCV
>
>
>
> 802.728.1231  |  jkearns at vtc.edu
>
>
>
>
>
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>
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-- 

Lisa Wallis, Acting Dean of Libraries

eResources & Systems Librarian / Associate Professor


Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571

Library Administration: (773) 442-4470


www.neiu.edu

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<https://neiu.edu/>
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