[Eril-l] [External] Re: Fwd: Infobase (Films on Demand) Service Advisory

Mon Oct 15 08:12:20 PDT 2018

Still out here, though I did email support. Fingers crossed.

Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Trisha Burr <tburr at macalester.edu>
Sent: Monday, October 15, 2018 10:47 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [External] Re: Fwd: Infobase (Films on Demand) Service Advisory

It's now working!
I talked to support, others should try again.
It should be working for everyone now.
Thanks!

On Mon, Oct 15, 2018 at 9:21 AM Allison Martel <amartel5 at springfieldcollege.edu<mailto:amartel5 at springfieldcollege.edu>> wrote:
FoD is working here, though the Admin portal is still down.

Alli

On Mon, Oct 15, 2018 at 10:18 AM Peri, Nina M. <nperi at fairfield.edu<mailto:nperi at fairfield.edu>> wrote:

It is working here as well.

Thanks,

Nina

Nina Peri, MSLS

Collection Development Librarian for Licensed Resources

Project Coordinator, DigitalCommons at Fairfield

Fairfield University, DiMenna-Nyselius Library

nperi at fairfield.edu<mailto:nperi at fairfield.edu>

203-254-4000 ext. 2039

Learn more about DigitalCommons at Fairfield here<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrarybestbets.fairfield.edu%2Fdigitalcommons&data=02%7C01%7Cbmjohns%40svsu.edu%7C2ccd9a01c2e64f7fed3908d632ad3c5e%7C550f45ff3e8342a197d970ad8935b0c5%7C0%7C0%7C636752116959453860&sdata=uEK%2FQf%2BwROfe1hjiIIRyy1xbQyVRn%2F4LCOky2YT8K%2FY%3D&reserved=0>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Wentz, Erin
Sent: Monday, October 15, 2018 9:55 AM
To: 'Beth M. Johns' <bmjohns at SVSU.edu>; Trisha Burr <tburr at macalester.edu<mailto:tburr at macalester.edu>>; Melissa Belvadi <mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [External] Re: [Eril-l] Fwd: Infobase (Films on Demand) Service Advisory

It is working for us this morning.

Thanks,

Erin

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Beth M. Johns
Sent: Monday, October 15, 2018 9:45 AM
To: Trisha Burr <tburr at macalester.edu<mailto:tburr at macalester.edu>>; Melissa Belvadi <mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Fwd: Infobase (Films on Demand) Service Advisory

No access here. "HTTP Error 503. The service is unavailable."

Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library

________________________________

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Trisha Burr <tburr at macalester.edu<mailto:tburr at macalester.edu>>
Sent: Monday, October 15, 2018 9:41 AM
To: Melissa Belvadi
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Fwd: Infobase (Films on Demand) Service Advisory

Are folks still encountering issues with Films on Demand?

It's still not working for us.

Trisha

On Wed, Oct 10, 2018 at 7:30 AM Melissa Belvadi <mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>> wrote:

For those reporting loss of access to Films on Demand, note the advisory below.

I can confirm that we also still don't have access as of 8:30am Eastern time this morning.

Melissa Belvadi

Collections Librarian

University of Prince Edward Island

mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>  [https://library.upei.ca/sites/library.upei.ca/files/1x1.png?utm_source=MelissaEmail&utm_medium=email&utm_term=signature&utm_campaign=emailopened]  902-566-0581

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From: Infobase <Email-Manager at email.infobaselearning.com<mailto:Email-Manager at email.infobaselearning.com>>
Date: Tue, Oct 9, 2018 at 4:48 PM
Subject: Service Advisory
To: Melissa Belvadi <mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>>

[https://9d4aa9.efeedbacktrk.com/frjqhtptgrzwhfsfwbrfhwrqdtwblycqcbntjjfshqbjqj_jmjrrnmrqmwbvjnbbttqn.gif]

We are working to restore service as soon as possible.

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SERVICE ADVISORY

Infobase sites are currently down. Our Technical Specialists are working to resolve this issue and restore your service as quickly as possible.

We sincerely apologize for any inconvenience that this may have caused you and thank you for your patience and understanding.

[Infobase]

This email was sent by:
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Trisha Burr

Electronic Resources Librarian

DeWitt Wallace Library

651-696-6749 | tburr at macalester.edu<mailto:tburr at macalester.edu>

1600 Grand Avenue

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Erin Wentz
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Library and Learning Resources
MCPHS University
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