[Eril-l] EBSCOHost to journal platforms with off-campus access

[Michelle Polchow]

Hi Diane,


Not sure if this is your problem, but just yesterday a professor reported problems accessing a Springer eBook and we are asking him to check to see if there is an IPv4 versus IPv6 conflict.  We identified this problem last year with IEEE and a few weeks ago with Annual Reviews.  You might ask the patron to run an IP address test. We use https://test-ipv6.com/ .  CDL posted about IPv6, as arriving at this answer involved a lot of people putting their heads together --  https://www.cdlib.org/cdlinfo/2016/07/14/ipv6-and-access-to-library-resources/  .



The Annual Reviews conflict was found on a MAC and we had UNC’s documentation that helped us provide the work-around.  https://help.unc.edu/help/how-do-i-disable-ipv6-on-mac-os-x/  Both IEEE and Annual Reviews were made aware of the problem and worked to make corrections.



When I searched my listserv email today for “Springer” your email from yesterday showed up!  Maybe the answer to both of our problems?


Best wishes,
Michelle Polchow
Electronic Resources Librarian
University of California, Davis
100 North West Quad
Davis, CA 95616-5292
530-752-1208


From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Diane Westerfield
Sent: Sunday, September 2, 2018 8:33 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] EBSCOHost to journal platforms with off-campus access

Hi,

I’m wondering if anybody else has run into this?

We recently ran into an odd problem where EBSCOHost databases are not resolving to some journal platforms properly, off-campus. For example, a professor was trying to access a PsycINFO article from home; the link resolver took her to unproxied Wiley where it gave her a paywall/login version of the page. I verified this from home, and on campus using Tunnel Bear. The same article resolves to a non-paywall page when on-campus.

The article in question:

Horne, S., & Zimmer-Gembeck, M. J. (2006). The Female Sexual Subjectivity Inventory: Development and Validation of a Multidimensional Inventory for Late Adolescents and Emerging Adults. Psychology Of Women Quarterly, 30(2), 125-138. doi:10.1111/j.1471-6402.2006.00276.x


We are still using WAM proxy though we are getting ready to switch to EZProxy. (I checked, the WAM proxy IP address is still there for all involved systems). Our link resolver is 360Link.

Springer has also punked out off-campus from EBSCOHost, but Sage and ScienceDirect have not. Also I have replicated the problem via TunnelBear but our Systems Specialist did the same and got into the article. Very confusing

This is a recent development as far as I can tell. Also, Web of Science seems to be resolving fine. EBSCOHost tech support said it wasn’t their problem. I’ve lobbed it to 360Link and Wiley but I’m afraid we’ll be in the usual situation of “it’s the other guy’s problem”.

We aren’t yet ready to switch to EZProxy (which I assume will solve some problems while introducing others.)

If anybody else is running into this, please let me know.

Thanks,

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661
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