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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Diane,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">Not sure if this is your problem, but just yesterday a professor reported problems accessing a Springer eBook and we are asking him to check to see if there is an IPv4 versus IPv6 conflict. We identified
this problem last year with <i>IEEE</i> and a few weeks ago with <i>Annual Reviews</i>. You might ask the patron to run an IP address test. We use
</span><a href="https://test-ipv6.com/">https://test-ipv6.com/</a><span style="color:#1F497D"> . CDL posted about IPv6, as arriving at this answer involved a lot of people putting their heads together -- </span><a href="https://www.cdlib.org/cdlinfo/2016/07/14/ipv6-and-access-to-library-resources/">https://www.cdlib.org/cdlinfo/2016/07/14/ipv6-and-access-to-library-resources/</a>
.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><span style="color:#1F497D">The <i>Annual Reviews</i> conflict was found on a MAC and we had UNC’s documentation that helped us provide the work-around.</span>
<a href="https://help.unc.edu/help/how-do-i-disable-ipv6-on-mac-os-x/">https://help.unc.edu/help/how-do-i-disable-ipv6-on-mac-os-x/</a>
<span style="color:#1F497D">Both IEEE and Annual Reviews were made aware of the problem and worked to make corrections.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">When I searched my listserv email today for “Springer” your email from yesterday showed up! Maybe the answer to both of our problems?<o:p></o:p></span></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Michelle Polchow<br>
Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">University of California, Davis<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">100 North West Quad<br>
Davis, CA 95616-5292<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">530-752-1208<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Diane Westerfield<br>
<b>Sent:</b> Sunday, September 2, 2018 8:33 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] EBSCOHost to journal platforms with off-campus access<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I’m wondering if anybody else has run into this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We recently ran into an odd problem where EBSCOHost databases are not resolving to some journal platforms properly, off-campus. For example, a professor was trying to access
a PsycINFO article from home; the link resolver took her to unproxied Wiley where it gave her a paywall/login version of the page. I verified this from home, and on campus using Tunnel Bear. The same article resolves to a non-paywall page when on-campus.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The article in question:<o:p></o:p></span></p>
<p class="MsoPlainText">Horne, S., & Zimmer-Gembeck, M. J. (2006). The Female Sexual Subjectivity Inventory: Development and Validation of a Multidimensional Inventory for Late Adolescents and Emerging Adults. Psychology Of Women Quarterly, 30(2), 125-138.
doi:10.1111/j.1471-6402.2006.00276.x<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are still using WAM proxy though we are getting ready to switch to EZProxy. (I checked, the WAM proxy IP address is still there for all involved systems). Our link resolver
is 360Link.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Springer has also punked out off-campus from EBSCOHost, but Sage and ScienceDirect have not. Also I have replicated the problem via TunnelBear but our Systems Specialist did
the same and got into the article. Very confusing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This is a recent development as far as I can tell. Also, Web of Science seems to be resolving fine. EBSCOHost tech support said it wasn’t their problem. I’ve lobbed it to 360Link
and Wiley but I’m afraid we’ll be in the usual situation of “it’s the other guy’s problem”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We aren’t yet ready to switch to EZProxy (which I assume will solve some problems while introducing others.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If anybody else is running into this, please let me know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Diane Westerfield, Electronic Resources & Serials Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Tutt Library, Colorado College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:diane.westerfield@coloradocollege.edu">diane.westerfield@coloradocollege.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">(719) 389-6661<o:p></o:p></span></p>
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