[Eril-l] Unable to download PDF via Download PDF button from PorQuest when OFF campus ..... spin spin spin

[Sara Colglazier]

Yeah! Worked. ERIL-list to the rescue! Thanks, Saleena!
~ Sara

On Mon, Mar 19, 2018 at 11:50 AM, Sara Colglazier <scolglaz at mtholyoke.edu>
wrote:

> Thanks, Sally and Saleena,
>
> Since it has been tried on different computers, in different browsers, and
> .... not a cache etc problem.
>
> But I just added that line to our proxy config, Saleena. Thanks! We did
> not have that particular NerveProxy line
>
> Cross fingers that does the trick (waiting for the reboot)
> ~ Sara
>
> On Mon, Mar 19, 2018 at 11:45 AM, Saleena Au <sau at adelphi.edu> wrote:
>
>> If you have EzProxy, check your stanza and make sure you have the
>> statement in the stanza:
>> NeverProxy media.proquest.com
>>
>> (PS Found this solution on the EZProxy Listserv)
>> -Saleena
>>
>> ---------------------
>>
>> Saleena Au
>> pronoun: she/her/hers
>> ​​Digital Information/Systems Specialist
>> ​​Library/IT
>> sau at adelphi.edu / adelphi.edu
>> 516.877.3546 <(516)%20877-3546>
>> [image: Adelphi University]
>>
>> Swirbul Library, Room 112-Technical Services Room
>> One South Avenue
>> Garden City, NY 11530
>>
>>
>> On Mon, Mar 19, 2018 at 11:17 AM, Sara Colglazier <scolglaz at mtholyoke.edu
>> > wrote:
>>
>>> Hello,
>>> Is anyone else getting reports of users not being able to download PDFs
>>> via the Download PDF button from PorQuest when OFF campus?
>>>
>>> On campus, no problem.
>>>
>>> Example:
>>> We have ProQuest Central and when I am OFF campus & go (after
>>> authenticating) to:
>>> Cohen, Jeffrey Jerome, and Karl Steel. "Race, Travel, Time, Heritage."
>>> *Postmedieval* 6.1 (2015): 98-110. *ProQuest. *Web. 19 Mar. 2018.
>>> at
>>> https://search.proquest.com/docview/1672981792
>>>
>>> and attempt to use the greenish-teal Download PDF button to download the
>>> article, all I get is spin spin spin .... nothing.
>>>
>>> Thanks, Sara
>>>
>>>
>>> --
>>> Sara Colglazier
>>> Electronic Resources Management and Discovery Services Librarian
>>> Discovery and Access: Discovery Services, Rm. 432
>>> Library, Information, & Technology Services
>>> Mount Holyoke College
>>> 50 College Street
>>> <https://maps.google.com/?q=50+College+Street+South+Hadley,+MA+01075&entry=gmail&source=g>
>>> South Hadley, MA 01075
>>> <https://maps.google.com/?q=50+College+Street+South+Hadley,+MA+01075&entry=gmail&source=g>
>>> T: 413-538-2437 <(413)%20538-2437>
>>>
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
>>>
>>
>
>
> --
> Sara Colglazier
> Electronic Resources Management and Discovery Services Librarian
> Discovery and Access: Discovery Services, Rm. 432
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
> T: 413-538-2437 <(413)%20538-2437>
>



-- 
Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 432
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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