[Eril-l] Unable to download PDF via Download PDF button from PorQuest when OFF campus ..... spin spin spin

[Sara Colglazier]

Thanks, Sally and Saleena,

Since it has been tried on different computers, in different browsers, and
.... not a cache etc problem.

But I just added that line to our proxy config, Saleena. Thanks! We did not
have that particular NerveProxy line

Cross fingers that does the trick (waiting for the reboot)
~ Sara

On Mon, Mar 19, 2018 at 11:45 AM, Saleena Au <sau at adelphi.edu> wrote:

> If you have EzProxy, check your stanza and make sure you have the
> statement in the stanza:
> NeverProxy media.proquest.com
>
> (PS Found this solution on the EZProxy Listserv)
> -Saleena
>
> ---------------------
>
> Saleena Au
> pronoun: she/her/hers
> ​​Digital Information/Systems Specialist
> ​​Library/IT
> sau at adelphi.edu / adelphi.edu
> 516.877.3546 <(516)%20877-3546>
> [image: Adelphi University]
>
> Swirbul Library, Room 112-Technical Services Room
> One South Avenue
> Garden City, NY 11530
>
>
> On Mon, Mar 19, 2018 at 11:17 AM, Sara Colglazier <scolglaz at mtholyoke.edu>
> wrote:
>
>> Hello,
>> Is anyone else getting reports of users not being able to download PDFs
>> via the Download PDF button from PorQuest when OFF campus?
>>
>> On campus, no problem.
>>
>> Example:
>> We have ProQuest Central and when I am OFF campus & go (after
>> authenticating) to:
>> Cohen, Jeffrey Jerome, and Karl Steel. "Race, Travel, Time, Heritage."
>> *Postmedieval* 6.1 (2015): 98-110. *ProQuest. *Web. 19 Mar. 2018.
>> at
>> https://search.proquest.com/docview/1672981792
>>
>> and attempt to use the greenish-teal Download PDF button to download the
>> article, all I get is spin spin spin .... nothing.
>>
>> Thanks, Sara
>>
>>
>> --
>> Sara Colglazier
>> Electronic Resources Management and Discovery Services Librarian
>> Discovery and Access: Discovery Services, Rm. 432
>> Library, Information, & Technology Services
>> Mount Holyoke College
>> 50 College Street
>> <https://maps.google.com/?q=50+College+Street+South+Hadley,+MA+01075&entry=gmail&source=g>
>> South Hadley, MA 01075
>> <https://maps.google.com/?q=50+College+Street+South+Hadley,+MA+01075&entry=gmail&source=g>
>> T: 413-538-2437 <(413)%20538-2437>
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>>
>


-- 
Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 432
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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