[Eril-l] Films on Demand Redirecting Off Campus

[Kevin Shehan]

Thanks for the responses! I will also check the EZproxy listserv; wasn’t aware of that!

I’m thinking we were, somewhere along the line, still using HTTP links for access in some places. Sometimes it’s the little things! In all of the testing and fretting, those were not all checked. Hope that fixes it!!

Best,

Kevin

Please excuse brevity and typos-
Sent from my iPhone

> On Jun 18, 2018, at 10:07 AM, Sibley, Jean J <bjsibley at wm.edu> wrote:
> 
> Hi Kevin, I just tested and our Films on Demand is working correctly off-campus. Below are the stanzas we have in our EZProxy config file. We’ve never experienced this problem so I’m not sure what could be causing it. Those intermittent errors are very hard to troubleshoot. Sometimes clearing the cache and trying to reconnect works. – Best, Jean
>  
> T Films on Demand
> U http://digital.films.com/Dashboard.aspx
> DJ films.com
>  
> T Films on Demand
> U http://fod.infobase.com
> H https://fod.infobase.com
> H digital.films.com
> H https://secure.films.com
> D infobase.com
> D films.com
>  
> Jean Sibley
> Electronic Resources & Serials Librarian
> William & Mary Libraries
> 757-221-3103
>  
> From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Sunshine Carter
> Sent: Monday, June 18, 2018 9:53 AM
> To: Kevin Shehan <kevinshehan2 at gmail.com>
> Cc: eril-l at lists.eril-l.org
> Subject: Re: [Eril-l] Films on Demand Redirecting Off Campus
>  
> Hi Kevin,
> The EZProxy listserv (EZproxy-L) is a great resource...lots of library members willing to suggest fixes. https://www.oclc.org/content/forms/worldwide/en/internet-subscription.html
>  
> What is your current config?  Ours is the following but I haven't tested today.  Gibberish can mean a CloudFlare problem.
>  
> T Films On Demand
> U http://fod.infobase.com
> D infobase.com
> H fod.infobase.com
> H https://fod.infobase.com
>  
> Sunshine
>  
>  
>  
> 
> --
> Sunshine J. Carter
> Electronic Resources Librarian & ERM Unit Manager
> University of Minnesota Libraries
> 309 19th Avenue S.
> Minneapolis, MN 55455
> Tel: 612-625-5615
> scarter at umn.edu
>  
> On Mon, Jun 18, 2018 at 8:40 AM, Kevin Shehan <kevinshehan2 at gmail.com> wrote:
> Hello all,
>  
> Long time lurker, first time poster! 
>  
> We are having major issues with Films on Demand redirecting (off campus only) to a fake/suspicious looking "Google Analytics" page (url is ww55.orggoogle-analytics.com followed by gibberish). This only seems to occur sometimes, but it is concerning. I've been going round and round with folks trying to get a solution, but nothing so far.
>  
> We recently switched to OCLC-hosted EZproxy; they're unable to identify what may be causing this. The vendor is also not able to find anything. Has this happened to anyone else? Any ideas as to a cause and solution would be greatly appreciated!
>  
> Please feel free to contact me off list if preferred (kshehan at uscupstate.edu)...
>  
> Best,
>  
> Kevin Shehan
> Coordinator of E-Resources & Technical Services
> USC Upstate
> 
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> 
>  
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